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For Companies At a Glance
- Tasks: Lead a dynamic CRM team to enhance and innovate IT services at the University.
- Company: Join the vibrant IT Services department at the University of Manchester.
- Benefits: Enjoy generous leave, well-being programmes, and professional development opportunities.
- Why this job: Shape the future of CRM technologies while making a real impact on student engagement.
- Qualifications: Proven leadership in CRM, strong stakeholder engagement, and service management experience.
- Other info: Hybrid role with excellent career growth and a culture of collaboration.
The predicted salary is between 36000 - 60000 £ per year.
About IT Services
IT Services at the University of Manchester is a vibrant and fast-moving department, focusing on delivering excellent customer service and quality services for our staff, students, and researchers.
The Team
The CRM team is part of the Digital team. We are responsible for the development and maintenance of multiple CRM technologies and implementations that support different University business areas, including the Student and Business Engagement journeys.
The Role
We are seeking an Application Delivery Manager - CRM to lead and inspire a team of CRM specialists in delivering high-quality IT services that support the University’s CRM technologies. This pivotal role ensures the stability, reliability, and performance of CRM services while driving continuous improvement and innovation. As the University consolidates and evolves its CRM landscape, you will play a key role in shaping the future of our CRM technologies, balancing day-to-day service delivery with strategic project work. Our future CRM platform is built on Salesforce, and you will work closely with this technology to ensure it delivers maximum value to the University. This is an exciting opportunity to lead through change and innovation, driving enhancements and new capabilities across our Salesforce-based CRM ecosystem. In this role, you will lead a CRM team through technical and operational change, ensuring stability while enabling growth. You will manage CRM demand and prioritisation, aligning resources to deliver both strategic and operational objectives. Working closely with stakeholders, you will innovate and improve services, supporting a mix of established and newly implemented CRM technologies. Additionally, you will champion continuous improvement and foster a culture of collaboration and excellence across the team.
The Person
The successful candidate will have:
Essential Knowledge / Experience:- Significant Team Leadership
- Significant CRM experience
- Strong Stakeholder Engagement
- Service Management & Service Excellence experience
- Incident Response & Continuous Improvement experience
- Backlog Management and Prioritisation experience
- Resource Planning experience
- Marketing Automation
- Salesforce Certifications
- Education Cloud or Non-Profit CRM Experience
- Agile ways of working
- Working in an ITIL environment
What can you expect in return
Our diverse job opportunities all include a top benefits package that includes many features that are hard to find in the private sector: Generous annual leave allowance, including Christmas/New Year closure; Pension scheme membership to provide benefits for you and your family; Well-being programme with counselling, fitness and leading sports facilities; Learning and development opportunities; Season ticket loans for public transport; Cycle to Work Scheme; Workplace nursery scheme; Staff recognition schemes; Staff discounts on a range of products and services including travel and high street savings.
In fact, there are so many benefits available you can see more of them by clicking here.
Find out more about our organisation and values: IT Services: About us and ITS Practice Charter.
As an equal-opportunity employer, we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit. Our University is positive about flexible working.
Please note that this role is a hybrid role offering a mixture of on-campus work in Manchester and remote work.
Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.
This vacancy will close for applications at midnight on the closing date.
Application Delivery Manager - CRM in Manchester employer: The University of Manchester
Contact Detail:
The University of Manchester Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Delivery Manager - CRM in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at the University of Manchester on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in the CRM team. Personal connections can make all the difference!
✨Tip Number 2
Prepare for the interview by diving deep into Salesforce and CRM technologies. Brush up on your knowledge of service management and continuous improvement practices. Show us you’re not just familiar with the tools, but that you can lead a team to innovate with them!
✨Tip Number 3
When you get that interview, be ready to discuss real-life examples of how you've managed teams and improved services. We want to hear about your leadership style and how you’ve tackled challenges in previous roles. Bring your A-game!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our vibrant IT Services team.
We think you need these skills to ace Application Delivery Manager - CRM in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the job description. We want to see how you can lead and inspire a team, so don’t hold back on showcasing your leadership skills!
Showcase Your CRM Experience: Since this role is all about CRM technologies, be sure to emphasise your relevant experience. Whether it’s Salesforce or other CRM systems, let us know how you've driven improvements and managed stakeholder engagement.
Be Clear and Concise: When filling out your application, clarity is key! Use straightforward language and get straight to the point. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at The University of Manchester
✨Know Your CRM Inside Out
Make sure you brush up on your CRM knowledge, especially around Salesforce. Understand its features and how it can be leveraged to improve service delivery. Be ready to discuss specific examples of how you've used CRM technologies in the past.
✨Showcase Your Leadership Skills
As an Application Delivery Manager, you'll need to demonstrate your team leadership experience. Prepare to share stories about how you've inspired teams, managed conflicts, and driven continuous improvement. Highlight any successful projects where your leadership made a difference.
✨Engage with Stakeholders
Stakeholder engagement is key in this role. Think of examples where you've successfully collaborated with different stakeholders to achieve a common goal. Be prepared to discuss how you prioritise their needs while balancing operational objectives.
✨Emphasise Continuous Improvement
This role is all about driving enhancements and innovation. Come equipped with ideas on how you would approach continuous improvement within the CRM landscape. Discuss any frameworks or methodologies you’ve used, like Agile or ITIL, to foster a culture of excellence.
