At a Glance
- Tasks: Support the delivery of exceptional library services and create welcoming experiences for users.
- Company: The University of Manchester Library, committed to inclusivity and service excellence.
- Benefits: Flexible working options, professional development, and a vibrant campus environment.
- Other info: Opportunities for growth and collaboration in a supportive environment.
- Why this job: Join a dynamic team and make a real difference in the library experience for all users.
- Qualifications: Customer service expertise and a passion for creating inclusive spaces.
The predicted salary is between 30000 - 40000 € per year.
The University of Manchester Library is seeking an enthusiastic and customer‑focussed Assistant Library Experience Manager to support the delivery of exceptional frontline services and create welcoming, inclusive, and high‑quality experiences for all library users.
About The Role
Working closely with the Library Experience and Spaces Manager, you will use your customer‑service expertise to support and develop the Library Experience Team, ensuring the consistent delivery of excellent frontline services. You will:
- Support the development and delivery of inclusive library services and spaces.
- Act as a first point of operational escalation for Library Experience Coordinators, using appropriate decision making to manage and resolve issues.
- Take a lead role in the operational delivery of recruitment, performance management processes, and development of staff and services.
All activities will align with our commitment to service excellence. The role is predominantly campus based but there will be opportunity to work from home from time to time.
About The Library Experience Team
The Library Experience Team serves as the first point of contact, handling membership, enquiries and accessibility support. By providing excellent frontline services and maintaining library spaces, they help all visitors feel welcome, supported and productive.
Recruitment Process
We welcome applicants from all backgrounds, whether you already work in higher education or come from sectors such as education, student support, or community services. If you require any reasonable adjustments throughout the recruitment process, please let us know.
Shortlist: As a first element of the shortlisting process, we will assess candidates’ applications against the person specification in the job description. To make the most effective use of your application, please clearly state what experience you have for each element of the person specification, doing your best to evidence all the essential knowledge, skills and experience.
Interview: Shortlisted candidates will be invited to interview. You’ll have the opportunity to discuss your experience, demonstrate how you would apply it to this role, and share ideas with the interview panel. Please be aware that due to the number of applications we receive we will unfortunately not be able to provide individual feedback on your application.
Equality, Diversity
Assistant Library Experience Manager employer: The University of Manchester
The University of Manchester Library is an exceptional employer that prioritises inclusivity and service excellence, making it a fantastic place for those passionate about enhancing the library experience. With a strong commitment to employee development and a supportive work culture, staff have opportunities to grow within their roles while contributing to a welcoming environment for all users. Located in a vibrant university setting, employees enjoy a blend of campus-based work with flexible options, fostering a balanced and rewarding professional life.
Contact Detail:
The University of Manchester Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Library Experience Manager
✨Tip Number 1
Get to know the University of Manchester Library inside out! Familiarise yourself with their services and spaces so you can chat confidently about how you can enhance the user experience during your interview.
✨Tip Number 2
Show off your customer service skills! Think of specific examples where you've gone above and beyond for customers. We want to hear how you’ve created welcoming environments in past roles.
✨Tip Number 3
Prepare some thoughtful questions for your interviewers. This shows you're genuinely interested in the role and the team. Ask about their current projects or how they measure success in delivering library services.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Assistant Library Experience Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the person specification. We want to see how you can bring your unique skills to the role, so don’t hold back!
Showcase Your Customer Service Skills:Since this role is all about creating welcoming experiences, emphasise your customer service expertise. Share specific examples of how you've gone above and beyond to support users in previous roles.
Be Clear and Concise:When detailing your experience, keep it straightforward and to the point. We appreciate clarity, so make sure your application is easy to read and highlights your key achievements without unnecessary fluff.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The University of Manchester
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills. Think about specific examples where you've gone above and beyond to help someone. The interviewers will want to see how you can create welcoming experiences for library users.
✨Familiarise Yourself with the Library's Values
Take some time to understand the University of Manchester Library's mission and values. Be ready to discuss how your personal values align with theirs, especially around inclusivity and service excellence. This shows you're not just a good fit for the role, but also for the team.
✨Prepare for Operational Scenarios
Since you'll be acting as a first point of operational escalation, think about potential issues that could arise in a library setting. Prepare to discuss how you would handle these situations, demonstrating your decision-making skills and ability to resolve conflicts effectively.
✨Show Your Team Spirit
This role involves supporting and developing a team, so be ready to talk about your experience in team settings. Share examples of how you've contributed to team success or helped colleagues grow. Highlighting your collaborative spirit will resonate well with the interviewers.
