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- Tasks: Support students and manage enquiries while coordinating recruitment materials and events.
- Company: Join the University of Liverpool's dynamic Global Student Recruitment team.
- Benefits: Enjoy 26 days holiday, hybrid working, and a great pension scheme.
- Why this job: Make a real impact on future students' journeys and enhance your skills.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
- Other info: Flexible working arrangements available; commitment to diversity and inclusion.
The predicted salary is between 25804 - 28778 £ per year.
Are you passionate about delivering excellent customer service and supporting students at the very start of their university journey? We are looking for a motivated and organised Enquiries & Fulfilment Assistant to join our Global Student Recruitment and Outreach team.
In this varied and people-focused role, you will act as a first point of contact for prospective students, parents, schools, agents and colleagues across the UK, Europe and internationally. Using email, phone, webchat, online events and social media, you will provide accurate, timely and friendly responses to enquiries, ensuring every interaction reflects the University positively and supports applicants from initial interest through to enrolment.
Alongside enquiry management, you will play a vital role in our fulfilment and stock operations. This includes managing recruitment materials such as prospectuses and brochures, maintaining accurate stock records, coordinating dispatch and international freight, and working closely with suppliers to ensure high service standards with minimal waste. You will help monitor trends and usage data, contributing to reporting that supports future recruitment planning and service improvements.
You will also support open days, recruitment events and peak activity periods such as Confirmation and Clearing, helping to coordinate materials, highlight staffing needs and ensure smooth operational delivery. Working collaboratively within the team, you will contribute ideas for improving processes, systems and the overall prospective student experience.
We are looking for someone with excellent communication skills, strong organisational ability and a customer-focused approach. You should be comfortable managing competing priorities, working accurately with systems and data, and collaborating with colleagues across departments. This is an exciting opportunity to be part of a dynamic recruitment environment and make a real impact on the University’s engagement with future students worldwide.
Non‑salary benefits:
- 26 days holiday, plus 6 university closure days and bank holidays
- Attractive pension scheme
- Hybrid working model
- Staff discount and benefit schemes
- Training and development
This post is full time; however, job-share or flexible working arrangements will be considered. This post is fixed term until 5 April 2028.
Commitment to Diversity: The University of Liverpool is committed to enhancing workforce diversity. We actively seek to attract, develop, and retain colleagues with diverse backgrounds and perspectives. We welcome applications from all genders/gender identities, Black, Asian, or Minority Ethnic backgrounds, individuals living with a disability, and members of the LGBTQIA+ community.
ENQUIRIES AND FULFILMENT ASSISTANT – GRADE 4 in Liverpool employer: The University of Liverpool
Contact Detail:
The University of Liverpool Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ENQUIRIES AND FULFILMENT ASSISTANT – GRADE 4 in Liverpool
✨Tip Number 1
Network like a pro! Reach out to current employees or alumni from the university. A friendly chat can give you insider info and might just land you a referral.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your skills match the role of Enquiries and Fulfilment Assistant and be ready to share examples that showcase your customer service prowess.
✨Tip Number 3
Show your enthusiasm! When you get the chance to speak with recruiters, let your passion for supporting students shine through. They want to see that you’re genuinely excited about the role.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds and shows that you’re keen on the position. Plus, it’s a great way to reiterate your interest in the role.
We think you need these skills to ace ENQUIRIES AND FULFILMENT ASSISTANT – GRADE 4 in Liverpool
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your enthusiasm for delivering excellent customer service. We want to see how you can support students at the start of their university journey, so share any relevant experiences that showcase your people skills!
Be Organised and Detail-Oriented: In this role, organisation is key! We recommend you mention any experience you have with managing multiple tasks or keeping accurate records. This will show us that you can handle the varied responsibilities of the position.
Communicate Clearly: Since you'll be the first point of contact for prospective students, clear communication is a must. Use your application to demonstrate your written communication skills, and don’t forget to keep it friendly and professional!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need to make your application stand out!
How to prepare for a job interview at The University of Liverpool
✨Know Your Stuff
Before the interview, make sure you understand the role of an Enquiries and Fulfilment Assistant. Familiarise yourself with the key responsibilities like managing enquiries and coordinating recruitment materials. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you can demonstrate your friendly and professional communication style, whether it’s through email, phone, or social media.
✨Be Organised and Ready to Juggle
This job requires strong organisational skills and the ability to manage competing priorities. During the interview, be ready to discuss how you handle multiple tasks at once. You might even want to share a specific example of a time when you successfully managed several responsibilities simultaneously.
✨Collaborate and Contribute
The role involves working closely with colleagues across departments, so highlight your teamwork skills. Think of instances where you’ve contributed ideas for process improvements or worked collaboratively to achieve a common goal. This will show that you’re not just a lone wolf but someone who thrives in a team environment.