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- Tasks: Assist with reception duties, handle enquiries, and support the Accommodation Services Team.
- Company: Join the University of Lincoln, a vibrant community focused on student success and inclusivity.
- Benefits: Enjoy 30 days annual leave, discounts at popular stores, and opportunities for career growth.
- Why this job: Be part of a friendly team, develop customer service skills, and make a positive impact on students' experiences.
- Qualifications: Experience in customer service, strong IT skills, and the ability to handle unexpected situations calmly.
- Other info: Part-time role at 10 hours per week, perfect for students looking for weekend work.
The predicted salary is between 18400 - 27600 £ per year.
Accommodation Services
Location: Lincoln
Salary: From £23,151 pro rata
Please note, this post is permanent and part-time at 10 hours per week.
Closing Date: Sunday 15 June 2025
Interview Date: See advert
Reference: SAS091
Do you have excellent customer services skills? Are you looking to develop your skills working in a friendly student facing team?
If you have experience of providing excellent reception services, good IT skills and the ability to actively listen to customers and deal with unexpected situations with courtesy, diplomacy and patience, this role could be ideal for you.
Join us in the Accommodation Services Team, providing a friendly, helpful and informative reception service to students, staff and external visitors. We are looking to appoint five part-time Assistants to work weekends to support our existing front of house team.
It is essential that in addition to having excellent customer service skills, you are able to deal calmly and confidently with all queries and bookings.
As an Accommodation Services Assistant you can expect to be involved in:
- Confidently resolving all initial enquiries from students, staff, residents, and others.
- Providing a friendly, helpful and welcoming service to all visitors to the reception area of our halls, and act as a positive ambassador on behalf of the University, ensuring all communications are handled in a professional manner.
- Acting as the central reception point for deliveries, sorting, and collecting post, taking and passing on urgent messages.
- Assisting with supporting the commercial services team.
- Acquiring expertise in both Accommodation and University policies and procedures in relation to students and their stays in accommodation in order to answer any enquiries accurately with knowledge.
What will you bring to the role?
- Experience of working in a busy and demanding front facing customer service environment providing excellent customer care.
- The ability to demonstrate experience handling difficult and unexpected situations.
- A high level of IT skill and familiarity.
The University of Lincoln offers exciting career opportunities with the chance to grow and develop to reach your full potential. We also offer a wide range of staff benefits, including a generous annual leave allowance of 30 days per year pro rata (plus an additional 14 bank holiday and concessionary days), progressive pay rates, access to discounts at popular stores and more.
Candidates successful at shortlisting will be invited to a recruitment day on 23 June 2025, which will involve a tour of the University's accommodation, a group activity and an informal interview. Candidates will then be selected for formal interviews on 27 June 2025.
For informal enquiries and more information about this exciting opportunity, please contact Emma Hogan, Head of Accommodation Services, at EHogan@lincoln.ac.uk.
We strive for a diverse workforce with the very best employees and are committed to creating an inclusive environment for all. The University encourages applications from underrepresented groups inclusive of Black, Asian and other minoritised/marginalised ethnic groups, all gender identities and expressions from the LGBTQIA+ community, candidates with a disability, and those that practise different faiths and beliefs, to enhance our One Community where we strive to be kind, patient, and supportive of each other.
Please note: If you think you may require a visa to work in the UK, please refer to UK Visas and Immigration or UK Visas - Information for Prospective Staff before embarking upon an application, to ensure that you understand the requirements for sponsorship.
Contact Detail:
The University of Lincoln Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accommodation Services Assistant (Weekend)
✨Tip Number 1
Familiarise yourself with the University of Lincoln's accommodation policies and procedures. This knowledge will not only help you answer queries accurately but also demonstrate your commitment to the role during the interview.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios with friends or family. This will prepare you for handling unexpected situations with courtesy and diplomacy, which is crucial for this position.
✨Tip Number 3
Make sure to highlight any previous experience in a busy front-facing customer service environment during your discussions. Sharing specific examples of how you've successfully managed difficult situations can set you apart from other candidates.
✨Tip Number 4
Reach out to current or former employees of the Accommodation Services Team on platforms like LinkedIn. They can provide valuable insights into the team culture and expectations, helping you tailor your approach during the recruitment day.
We think you need these skills to ace Accommodation Services Assistant (Weekend)
Some tips for your application 🫡
Highlight Customer Service Skills: Make sure to emphasise your excellent customer service skills in your application. Provide specific examples of how you've successfully handled customer queries or difficult situations in the past.
Showcase IT Proficiency: Since good IT skills are essential for this role, mention any relevant software or systems you are familiar with. If you have experience with reception or booking systems, be sure to include that.
Demonstrate Problem-Solving Abilities: Include examples of how you've dealt with unexpected situations calmly and effectively. This will show your ability to handle the demands of a busy front-facing role.
Tailor Your Application: Customise your CV and cover letter to reflect the specific requirements mentioned in the job description. Use keywords from the job listing to ensure your application stands out to the hiring team.
How to prepare for a job interview at The University of Lincoln
✨Showcase Your Customer Service Skills
Since this role heavily relies on excellent customer service, be prepared to share specific examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to remain calm and professional under pressure.
✨Familiarise Yourself with University Policies
Understanding the accommodation policies and procedures will give you an edge during the interview. Make sure to research the University of Lincoln's accommodation services so you can confidently answer questions related to student stays and bookings.
✨Demonstrate IT Proficiency
As good IT skills are essential for this position, be ready to discuss your experience with relevant software or systems. If possible, mention any specific tools you've used in previous roles that relate to reception or customer service.
✨Prepare for Group Activities
Since the recruitment day includes group activities, think about how you can contribute positively to a team setting. Be ready to demonstrate your teamwork skills and how you can support others while also showcasing your own strengths.
