At a Glance
- Tasks: Assist students and visitors with inquiries at the reception, ensuring a welcoming environment.
- Company: Join the University of Lincoln, a vibrant community dedicated to student success and inclusivity.
- Benefits: Enjoy 30 days annual leave, discounts, and opportunities for personal growth.
- Other info: Weekend work required; recruitment day includes a tour and group activity.
- Why this job: Be part of a friendly team, develop customer service skills, and make a positive impact on campus life.
- Qualifications: Experience in customer service, strong IT skills, and the ability to handle unexpected situations.
The predicted salary is between 23151 - 25800 £ per year.
Accommodation Services Location: Lincoln
Salary: From £23,151 per annum
Please note, this post is permanent and full-time at 37 hours per week.
Closing Date: Sunday 15 June 2025
Interview Date: See advert
Reference: SAS084
Do you have excellent customer services skills? Are you looking to develop your skills working in a friendly student facing team?
If you have experience of providing excellent reception services, good IT skills and the ability to actively listen to customers and deal with unexpected situations with courtesy, diplomacy and patience, this role could be ideal for you.
Join us in the Accommodation Services Team, providing a friendly, helpful and informative reception service to students, staff and external visitors. We are looking to appoint seven Assistants to support our existing front of house team.
It is essential that in addition to having excellent customer service skills, you are able to deal calmly and confidently with all queries and bookings. Weekend work will be required as part of a rota system where you will work 4 days over 7 (1 out of 3 weekends) with additional support required to support key events such as Open Days, Offer holder Days and our arrivals in September and January.
As an Accommodation Services Assistant you can expect to be involved in:
- Confidently resolving all initial enquiries from students, staff, residents, and others.
- Providing a friendly, helpful and welcoming service to all visitors to the reception area of our halls, and act as a positive ambassador on behalf of the University, ensuring all communications are handled in a professional manner.
- Acting as the central reception point for deliveries, sorting, and collecting post, taking and passing on urgent messages.
- Assisting with supporting the commercial services team.
- Acquiring expertise in both Accommodation and University policies and procedures in relation to students and their stays in accommodation in order to answer any enquiries accurately with knowledge.
What will you bring to the role?
- Experience of working in a busy and demanding front facing customer service environment providing excellent customer care.
- The ability to demonstrate experience handling difficult and unexpected situations.
- A high level of IT skill and familiarity.
The University of Lincoln offers exciting career opportunities with the chance to grow and develop to reach your full potential. We also offer a wide range of staff benefits, including a generous annual leave allowance of 30 days per year pro rata (plus an additional 14 bank holiday and concessionary days), progressive pay rates, access to discounts at popular stores and more.
Candidates successful at shortlisting will be invited to a recruitment day on 23 June 2025, which will involve a tour of the University's accommodation, a group activity and an informal interview. Candidates will then be selected for formal interviews on 27 June 2025.
For informal enquiries and more information about this exciting opportunity, please contact Emma Hogan, Head of Accommodation Services, at EHogan@lincoln.ac.uk.
We strive for a diverse workforce with the very best employees and are committed to creating an inclusive environment for all. The University encourages applications from underrepresented groups inclusive of Black, Asian and other minoritised/marginalised ethnic groups, all gender identities and expressions from the LGBTQIA+ community, candidates with a disability, and those that practise different faiths and beliefs, to enhance our One Community where we strive to be kind, patient, and supportive of each other.
Please note: If you think you may require a visa to work in the UK, please refer to UK Visas and Immigration or UK Visas - Information for Prospective Staff before embarking upon an application, to ensure that you understand the requirements for sponsorship.
StudySmarter Expert Advice🤫
We think this is how you could land Accommodation Services Assistant (Multiple Posts) in Lincoln
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The University of Lincoln. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The University of Lincoln before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Accommodation Services Assistant (Multiple Posts) in Lincoln
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The University of Lincoln:Your cover letter is your chance to shine! Tell us why you want to work at The University of Lincoln specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The University of Lincoln!
How to prepare for a job interview at The University of Lincoln
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
