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- Tasks: Assist students and visitors with inquiries at the reception, ensuring a welcoming environment.
- Company: Join the University of Lincoln, a vibrant community dedicated to student success and inclusivity.
- Benefits: Enjoy 30 days annual leave, discounts, and opportunities for personal growth.
- Why this job: Be part of a friendly team, develop customer service skills, and make a positive impact on campus life.
- Qualifications: Experience in customer service, strong IT skills, and the ability to handle unexpected situations.
- Other info: Weekend work required; recruitment day includes a tour and group activity.
The predicted salary is between 23151 - 25800 £ per year.
Accommodation Services Location: Lincoln
Salary: From £23,151 per annum
Please note, this post is permanent and full-time at 37 hours per week.
Closing Date: Sunday 15 June 2025
Interview Date: See advert
Reference: SAS084
Do you have excellent customer services skills? Are you looking to develop your skills working in a friendly student facing team?
If you have experience of providing excellent reception services, good IT skills and the ability to actively listen to customers and deal with unexpected situations with courtesy, diplomacy and patience, this role could be ideal for you.
Join us in the Accommodation Services Team, providing a friendly, helpful and informative reception service to students, staff and external visitors. We are looking to appoint seven Assistants to support our existing front of house team.
It is essential that in addition to having excellent customer service skills, you are able to deal calmly and confidently with all queries and bookings. Weekend work will be required as part of a rota system where you will work 4 days over 7 (1 out of 3 weekends) with additional support required to support key events such as Open Days, Offer holder Days and our arrivals in September and January.
As an Accommodation Services Assistant you can expect to be involved in:
- Confidently resolving all initial enquiries from students, staff, residents, and others.
- Providing a friendly, helpful and welcoming service to all visitors to the reception area of our halls, and act as a positive ambassador on behalf of the University, ensuring all communications are handled in a professional manner.
- Acting as the central reception point for deliveries, sorting, and collecting post, taking and passing on urgent messages.
- Assisting with supporting the commercial services team.
- Acquiring expertise in both Accommodation and University policies and procedures in relation to students and their stays in accommodation in order to answer any enquiries accurately with knowledge.
What will you bring to the role?
- Experience of working in a busy and demanding front facing customer service environment providing excellent customer care.
- The ability to demonstrate experience handling difficult and unexpected situations.
- A high level of IT skill and familiarity.
The University of Lincoln offers exciting career opportunities with the chance to grow and develop to reach your full potential. We also offer a wide range of staff benefits, including a generous annual leave allowance of 30 days per year pro rata (plus an additional 14 bank holiday and concessionary days), progressive pay rates, access to discounts at popular stores and more.
Candidates successful at shortlisting will be invited to a recruitment day on 23 June 2025, which will involve a tour of the University's accommodation, a group activity and an informal interview. Candidates will then be selected for formal interviews on 27 June 2025.
For informal enquiries and more information about this exciting opportunity, please contact Emma Hogan, Head of Accommodation Services, at EHogan@lincoln.ac.uk.
We strive for a diverse workforce with the very best employees and are committed to creating an inclusive environment for all. The University encourages applications from underrepresented groups inclusive of Black, Asian and other minoritised/marginalised ethnic groups, all gender identities and expressions from the LGBTQIA+ community, candidates with a disability, and those that practise different faiths and beliefs, to enhance our One Community where we strive to be kind, patient, and supportive of each other.
Please note: If you think you may require a visa to work in the UK, please refer to UK Visas and Immigration or UK Visas - Information for Prospective Staff before embarking upon an application, to ensure that you understand the requirements for sponsorship.
Contact Detail:
The University of Lincoln Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accommodation Services Assistant (Multiple Posts)
✨Tip Number 1
Familiarise yourself with the University of Lincoln's accommodation policies and procedures. This knowledge will not only help you answer queries accurately but also demonstrate your commitment to the role during the interview.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios with friends or family. This will prepare you for handling difficult situations calmly and confidently, which is crucial for this position.
✨Tip Number 3
Make sure to highlight any relevant experience you have in busy reception environments during the recruitment day. Share specific examples of how you've successfully managed multiple tasks while providing excellent service.
✨Tip Number 4
Be prepared to discuss your IT skills in detail. Familiarise yourself with common software used in reception roles, as well as any specific systems the University may use, to show that you're ready to hit the ground running.
We think you need these skills to ace Accommodation Services Assistant (Multiple Posts)
Some tips for your application 🫡
Highlight Customer Service Experience: Make sure to emphasise your previous experience in customer service roles. Use specific examples that showcase your ability to handle difficult situations and provide excellent service, as this is crucial for the Accommodation Services Assistant position.
Showcase IT Skills: Since good IT skills are essential for this role, mention any relevant software or systems you are familiar with. If you have experience with reception management systems or similar tools, be sure to include that in your application.
Demonstrate Problem-Solving Abilities: Provide examples of how you've successfully resolved unexpected issues in past roles. This will show your potential employer that you can remain calm and effective under pressure, which is a key requirement for this job.
Tailor Your Application: Customise your CV and cover letter to reflect the specific requirements mentioned in the job description. Use keywords from the listing, such as 'friendly', 'helpful', and 'professional', to align your application with what the University of Lincoln is looking for.
How to prepare for a job interview at The University of Lincoln
✨Showcase Your Customer Service Skills
Since this role heavily relies on excellent customer service, be prepared to share specific examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to remain calm and professional under pressure.
✨Demonstrate IT Proficiency
As good IT skills are essential for this position, make sure to mention any relevant software or systems you are familiar with. You might even want to prepare for questions that assess your technical abilities during the interview.
✨Prepare for Scenario-Based Questions
Expect to face questions that present unexpected situations you might encounter in the role. Practice responding to these scenarios with diplomacy and patience, showcasing your problem-solving skills and ability to think on your feet.
✨Research the University and Its Policies
Familiarise yourself with the University of Lincoln's accommodation policies and procedures. This knowledge will not only help you answer questions accurately but also demonstrate your genuine interest in the role and the institution.
