At a Glance
- Tasks: Manage student support services and coordinate events for a vibrant campus experience.
- Company: Join The University of Law, a leading institution dedicated to student success.
- Benefits: Enjoy 30 days annual leave, private medical scheme, and student discounts.
- Other info: Part-time role (17.5 hours/week) with no remote work options.
- Why this job: Be the first point of contact for students and make a real impact on their journey.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 21840 - 30480 £ per year.
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ULaw’s Student Information Team: At the Heart of Student Support and Success
We are looking for a high-calibre individual to join our new University of Law Oxford Brookes Campus team as a Student Information Hub Manager. This is an on-campus position, with no opportunity for hybrid or remote working.
Please note that this is a part-time position (0.5 FTE), equating to 17.5 hours per week.
As this role supports a new partnership with Oxford Brookes University, with courses commencing in September, we will discuss the distribution of working days and hours with candidates during the interview process.
As a Student Information Hub Manager, you will be playing a crucial role in providing exceptional customer service to all stakeholders, both internal and external. You will be the first point of contact and will assist students in accessing specialist services required throughout their on-course journey. You will manage the day-to-day operational activities of the Student Information Service in campus.
We are looking for an individual who has a passion for helping others. You will have broad experience of working in a demanding, customer service driven environment and have the ability to plan and coordinate workloads for a diverse team and any actions needed to ensure excellent outcomes for all students.
As Our Student Information Hub Manager, You Will Be
- Leading on the planning and delivery of student induction and enrolment activities in campus, including the delivery of welcome events for incoming students and pre-induction briefings for international students.
- Ensuring that exceptional customer service is provided to students, staff, and stakeholders.
- Leading on the planning and co-ordination of an engaging programme of events for students
- Managing workload to ensure KPIs and SLA targets are met.
- Planning, organising and coordinating work for multiple programme intakes and assessments processing.
- Work in collaboration with the University’s Student Immigration Compliance and Advice team to support international students.
- Knowledge and understanding of working practices, processes and procedures relating to Student or Client Information Services.
- The ability to provide high level customer service, support, and advice to students, with a polite, helpful, and positive attitude.
- Capability to communicate effectively both orally and in writing with a wide range of internal and external stakeholders.
- Effective time management skills
- A methodical approach, and keen eye for detail
- A good working knowledge and capability of Word, Excel, and databases
- A track record of embracing change positively
- A positive and supportive attitude
On top of a competitive salary of £36,600 (pro rata), you’ll enjoy:
- A generous annual leave entitlement of 30 days (pro rata)
- Private Medical Scheme and Life Assurance
- Contributory Pension Scheme
- Season Ticket Loans and Student Discounts
Be part of a diverse and inclusive community
We are committed to ensuring our workforce is reflective of our diverse student population. We actively seek to increase representation across all backgrounds and identities, and we provide support and adjustments throughout the recruitment process. For more information, please contact
Please note: For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers\' right to work checklist - GOV.UK ( . Please note we are not a licenced sponsor.
Some posts within the University are subject to a DBS check - you will be notified of this during the application process.
Seniority level
Seniority level
Associate
Employment type
Employment type
Full-time
Job function
Job function
Information TechnologyIndustries
Higher Education
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#J-18808-LjbffrStudent Information Hub Manager in Oxford employer: The University of Law
The University of Law is an exceptional employer, offering a supportive and inclusive work environment at its Oxford Brookes Campus. With a commitment to employee growth, you will benefit from generous annual leave, a private medical scheme, and opportunities to engage with a diverse student community, all while playing a vital role in enhancing student success and support.
StudySmarter Expert Advice🤫
We think this is how you could land Student Information Hub Manager in Oxford
✨Tip Number 1
Familiarise yourself with the specific needs of students at Oxford Brookes University. Understanding their unique challenges and requirements will help you demonstrate your commitment to providing exceptional customer service during the interview.
✨Tip Number 2
Prepare examples from your past experiences that showcase your ability to manage workloads and coordinate events effectively. Highlighting your organisational skills will be crucial, as this role involves planning student induction and enrolment activities.
✨Tip Number 3
Research the University of Law's values and mission. Being able to articulate how your personal values align with theirs can set you apart and show that you're genuinely interested in contributing to their community.
✨Tip Number 4
Network with current or former employees of the University of Law or similar institutions. Gaining insights into their experiences can provide you with valuable information to discuss during your interview, making you a more informed candidate.
We think you need these skills to ace Student Information Hub Manager in Oxford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and team management. Emphasise any roles where you've provided support to students or clients, as this is crucial for the Student Information Hub Manager position.
Craft a Compelling Cover Letter:In your cover letter, express your passion for helping others and your understanding of student support services. Mention specific examples from your past experiences that demonstrate your ability to provide exceptional customer service.
Highlight Relevant Skills:Clearly outline your skills in communication, time management, and organisation. Since the role involves planning events and managing workloads, showcasing these abilities will strengthen your application.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at The University of Law
✨Show Your Passion for Student Support
Make sure to express your genuine enthusiasm for helping students. Share specific examples from your past experiences where you provided exceptional customer service or support, especially in a student-focused environment.
✨Demonstrate Effective Communication Skills
Prepare to showcase your ability to communicate clearly and effectively. You might be asked to explain how you would handle various scenarios with students or stakeholders, so practice articulating your thoughts in a concise and friendly manner.
✨Highlight Your Organisational Skills
Since the role involves planning and coordinating events, be ready to discuss your time management strategies. Provide examples of how you've successfully managed multiple tasks or projects simultaneously, ensuring all deadlines were met.
✨Familiarise Yourself with Relevant Processes
Research the working practices and procedures related to Student Information Services. Being knowledgeable about these processes will not only impress the interviewers but also demonstrate your commitment to understanding the role's requirements.
