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- Tasks: Provide top-notch IT support and mentor fellow engineers while solving tech issues.
- Company: Join a leading university with a vibrant community and collaborative spirit.
- Benefits: Enjoy a competitive salary, generous leave, and opportunities for professional growth.
- Other info: Flexible working hours with occasional travel and excellent career advancement opportunities.
- Why this job: Make a real difference by supporting staff and students with cutting-edge technology.
- Qualifications: Experience in IT support, strong technical skills, and a passion for customer service.
The predicted salary is between 42350 - 42350 £ per year.
We are looking for a skilled and experienced IT professional to join our Support team as a Senior IT Support Engineer. This is a permanent, full-time position based at our London Moorgate campus. This role operates on a shift pattern covering core service hours and requires flexibility. The working hours are 35 hours per week, Monday to Friday, covering 08:00 – 17:00. Shift patterns include:
- 08:00 – 16:00 Monday – Friday
- 09:00 – 17:00 Monday – Friday
- 08:00 – 16:00 at some weekends (this is paid as overtime or time in lieu)
Flexibility is essential as the role will occasionally require evening and weekend cover, as well as emergency IT support cover when required. There will also be a requirement to support satellite campuses and occasional travel to other sites may be necessary.
As a Senior IT Support Engineer, you will play an active part in supporting staff and students by delivering a high-quality technical support service and collaborating with colleagues across the University.
As Our Senior IT Support Engineer, You Will:
- Provide an efficient technical support service for all IT devices, ensuring software and equipment is fully functional and optimised for staff and students.
- Monitor, identify and elevate recurring IT issues and trends to support service improvement.
- Support and mentor other IT Support Engineers with escalations, training and documentation.
- Provide support across a wide range of hardware, software and AV equipment including PCs, smartboards, conferencing technology, printers and specialist assessment equipment.
- Support Active Directory, SCCM/Intune, Citrix, remote access technologies and endpoint management solutions.
- Maintain asset registers, complete IT equipment audits and manage stock levels of IT consumables and peripherals.
- Support card access systems and student/staff ID production.
- Deliver training and guidance to staff and students on new and existing technologies.
- Work collaboratively with campus teams and wider IT colleagues to ensure high levels of customer satisfaction.
We Are Looking For People Who Are/have:
- Considerable experience in a similar role.
- Excellent technical knowledge of Microsoft Windows 11 and Microsoft Office 365/2019.
- CompTIA A+, Microsoft certifications or equivalent experience.
- Recent experience supporting 2nd and 3rd line technical issues across a wide range of software and hardware.
- Experience supporting remote access technologies and device management solutions.
- Strong understanding of ITIL processes such as Incident, Problem and Change Management.
- Excellent customer service skills with experience working in a customer-focused environment.
- Strong troubleshooting, analytical and organisational skills.
Along with a competitive salary of £42,350 you’ll enjoy a generous annual leave entitlement of 30 days plus.
Senior IT Support Engineer in London employer: The University of Law
Contact Detail:
The University of Law Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend meetups, and join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common technical questions related to IT support roles and practice your answers. We recommend setting up mock interviews with friends or using online platforms to get comfortable.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio of projects or a GitHub account, make sure to highlight them during interviews. Demonstrating your hands-on experience can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior IT Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior IT Support Engineer role. Highlight your relevant experience and skills, especially those mentioned in the job description. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your flexibility and willingness to support during evenings and weekends.
Show Off Your Technical Skills: We’re looking for someone with solid technical knowledge, so make sure to showcase your expertise in Microsoft Windows 11, Office 365, and any relevant certifications. Be specific about your experience with troubleshooting and supporting various technologies.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on board as soon as possible!
How to prepare for a job interview at The University of Law
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft Windows 11 and Office 365. Be ready to discuss your experience with 2nd and 3rd line support issues, as well as any relevant certifications like CompTIA A+.
✨Show Off Your Customer Service Skills
This role is all about supporting staff and students, so be prepared to share examples of how you've delivered excellent customer service in the past. Think of specific situations where you turned a frustrated user into a satisfied one.
✨Demonstrate Your Problem-Solving Skills
Be ready to tackle some hypothetical scenarios during the interview. Practice explaining your thought process when troubleshooting IT issues, and highlight your understanding of ITIL processes like Incident and Problem Management.
✨Flexibility is Key
Since the role requires flexibility with shifts and occasional travel, be honest about your availability. Share any previous experiences where you had to adapt to changing schedules or provide support outside of regular hours.