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- Tasks: Support student life by coordinating events and providing excellent customer service.
- Company: Join a vibrant university community in Birmingham.
- Benefits: Enjoy 30 days annual leave, discounts, and a supportive work environment.
- Why this job: Make a real difference in students' lives while gaining valuable experience.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Part-time role with opportunities for personal growth and development.
The predicted salary is between 13000 - 16000 £ per year.
Join our Birmingham campus team as a Campus Hub Officer - where great service meets student life! Our Campus Hub Officers are responsible for delivering a welcoming and supportive student service through the Campus Hub, whilst coordinating events and activities that enhance the student experience and connect students with the university community. The successful candidate will be contributing to the efficient running of the campus by working with the wider operational teams within the University to ensure that a first-class service is provided to all customers. This is a permanent, part-time position working 17.5 hours per week. Ideally, you will be available to work at our Birmingham campus on Tuesdays, Thursdays and Fridays. From time to time, there may be a requirement to work up to 6pm and on the occasional Saturday.
Responsibilities
- Support the Campus Hub Manager with events coordination (room bookings, catering, suppliers, risk assessments, set up, greeting students, registration)
- Assist with in person student enrolment and registration management (including late starters) and issue ID cards, delivering a positive welcome experience for all students
- Accurately triage and escalate any complex or personal support queries in line with the service management framework
- Help to promote and deliver on campus activities and events to include student inductions, welcome fairs, freshers’ fair, workshops, information sessions and on campus assessments
Requirements
- Experience providing frontline customer service or student support, ideally in a higher education or service environment
- Understanding of excellent customer service principles and the importance of a welcoming, inclusive student experience
- Excellent communication skills, both written and verbal, with the ability to explain information clearly and courteously to students and colleagues
- Experience handling face-to-face enquiries, ensuring professional and efficient resolution
- Ability to use initiative and problem-solve within established procedures, escalating appropriately when required
This is an on-campus role, with no opportunity of hybrid/remote working. To ensure your application is considered, we recommend applying as soon as possible. We reserve the right to close this role early if enough applications are received. Closing date for application is 8th February 2026.
Benefits
- A generous annual leave entitlement of 30 days (pro rata) plus bank holidays
- Access to a wide range of staff and student discount platforms
- Private Medical Scheme and Life Assurance
- Contributory Pension Scheme
- Season Ticket Loans and Student Discounts
Be part of a diverse and inclusive community. We are committed to ensuring our workforce is reflective of our diverse student population. We actively seek to increase representation across all backgrounds and identities, and we provide support and adjustments throughout the recruitment process.
Please note: For this opportunity, you must be able to prove you have the right to work in the UK.
We are not a licensed sponsor. Some posts within the University are subject to a DBS check - you will be notified of this during the application process.
Campus Hub Officer in Birmingham employer: The University of Law
Contact Detail:
The University of Law Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Campus Hub Officer in Birmingham
✨Tip Number 1
Get to know the campus vibe! Spend some time hanging out at the Campus Hub or attending events. This will help you understand what students need and how to create that welcoming atmosphere they’re after.
✨Tip Number 2
Network like a pro! Chat with current Campus Hub Officers or other staff members. They can give you insider tips on what it’s really like and what skills are most valued in the role.
✨Tip Number 3
Show off your customer service skills! When you get the chance, demonstrate how you’ve handled tricky situations in the past. Use examples that highlight your ability to connect with students and resolve issues efficiently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Campus Hub Officer in Birmingham
Some tips for your application 🫡
Show Your Passion for Student Life: When writing your application, let your enthusiasm for enhancing the student experience shine through. We want to see how you can contribute to creating a welcoming environment at our Birmingham campus!
Tailor Your Experience: Make sure to highlight any relevant experience in customer service or student support. We’re looking for candidates who understand the importance of a friendly and inclusive atmosphere, so connect your past roles to what we do here.
Be Clear and Concise: Your written application should be easy to read and straight to the point. Use clear language to explain your skills and experiences, as we value excellent communication just as much as you do!
Apply Early!: Don’t wait until the last minute to submit your application. We recommend applying as soon as possible through our website to ensure you don’t miss out on this fantastic opportunity!
How to prepare for a job interview at The University of Law
✨Know Your Campus Hub
Familiarise yourself with the Campus Hub's services and events. Understand how they enhance student life and be ready to discuss how you can contribute to this mission during your interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service or support. Highlight situations where you resolved issues effectively, as this role is all about creating a welcoming environment for students.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Since you'll be dealing with students and colleagues, demonstrating strong verbal and written communication skills will be crucial in your interview.
✨Be Ready to Problem-Solve
Think of scenarios where you had to use your initiative to solve problems. Be prepared to discuss how you would handle complex queries or situations that may arise in the Campus Hub, showing that you can think on your feet.
