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- Tasks: Deliver outstanding service and support to students, staff, and visitors at our London campus.
- Company: The University of Law, dedicated to enhancing student life and experience.
- Benefits: Competitive salary, 30 days annual leave, private medical scheme, and pension scheme.
- Why this job: Be the welcoming face of our campus and make a real difference in student lives.
- Qualifications: Experience in customer service, strong organisational skills, and excellent communication.
- Other info: Join a diverse team committed to supporting all backgrounds and identities.
The predicted salary is between 29100 - 40800 £ per year.
Join our London, Moorgate campus team as a Senior Campus Hub Officer - where great service meets student life! At The University of Law, our students are at the heart of everything we do. We are now looking for a Senior Campus Hub Officer to join our Student Enquiries & Campus Services team and play a central role in delivering an outstanding, student-focused campus experience.
In this role, you will play a key part in delivering a welcoming, professional, and supportive front‐of‐house service through the Campus Hub, providing high‐quality information and assistance to students, staff, and visitors across all programmes. You will also contribute to the planning and coordination of events and activities that enhance the student experience and strengthen students' connection to the university community. Working closely with operational teams across the University, you will help ensure the efficient running of the campus and the consistent delivery of a first‐class service that meets the expectations of our students and stakeholders.
You will be required to promote and sustain constructive, supportive, and professional working relationships with students, colleagues, and external partners at all times.
- Acting as a welcoming first point of contact on campus, providing accurate, professional and empathetic support to students, staff and visitors.
- Supporting student enrolment, registration, ID card issuance and the resolution of student enquiries using the University's CRM system.
- Coordinating and supporting campus events, inductions, assessments and activities in collaboration with internal teams and external suppliers.
- Deputising for the Campus Hub Manager when required and supporting the smooth day‐to‐day operation of the Campus Hub.
- Acting as Disability Liaison Officer and ensuring safeguarding, data protection and escalation procedures are followed appropriately.
We are committed to ensuring our workforce is reflective of our diverse student population. We actively seek to increase representation across all backgrounds and identities, and we provide support and adjustments throughout the recruitment process.
Proven experience delivering high‐quality frontline customer service, ideally within a higher education or service‐driven environment.
Experience handling complex, confidential or sensitive information with discretion and professionalism.
Strong organisational skills with the ability to manage competing priorities in a busy environment.
Experience supporting or coordinating events or student‐facing activities.
Excellent communication skills and confidence engaging with diverse audiences.
A proactive, solution‐focused approach and the flexibility to adapt during peak academic periods.
Strong IT skills, including confidence using Microsoft 365 and CRM systems.
Along with a competitive salary of £29,100, you'll enjoy:
- A generous annual leave entitlement of 30 days plus bank holidays.
- Access to a wide range of staff and student discount platforms.
- Private Medical Scheme and Life Assurance.
- Contributory Pension Scheme.
- Season Ticket Loans and Student Discounts.
Senior Campus Hub Officer in London employer: The University of Law Ltd
Contact Detail:
The University of Law Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Campus Hub Officer in London
✨Tip Number 1
Get to know the campus vibe! Spend some time on the University of Law's website and social media. Understanding their culture will help you connect with the team during interviews.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle various student scenarios, especially around customer service and event coordination. We want to see your problem-solving skills in action!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s just good manners!
We think you need these skills to ace Senior Campus Hub Officer in London
Some tips for your application 🫡
Show Your Passion for Student Life: When writing your application, let your enthusiasm for enhancing student experiences shine through. We want to see how you can contribute to creating a welcoming and supportive environment at our campus.
Highlight Relevant Experience: Make sure to showcase any previous roles where you've delivered top-notch customer service, especially in education or service-driven settings. We love seeing how your past experiences align with the responsibilities of the Senior Campus Hub Officer.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, making it easy for us to see why you're the perfect fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at The University of Law.
How to prepare for a job interview at The University of Law Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Senior Campus Hub Officer. Familiarise yourself with the key tasks mentioned in the job description, such as providing high-quality information and support to students and staff. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering outstanding service, be prepared to share specific examples from your past experiences where you've excelled in customer service. Highlight situations where you handled complex enquiries or resolved issues effectively, showcasing your ability to maintain professionalism and empathy.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life situations on campus. Think about potential scenarios related to student enquiries, event coordination, or managing competing priorities. Practising your responses will help you feel more confident and articulate during the interview.
✨Demonstrate Your Team Spirit
Collaboration is key in this role, so be ready to discuss how you've worked effectively within a team in the past. Share examples of how you've built supportive relationships with colleagues and contributed to a positive working environment, as this aligns with the university's commitment to fostering a strong community.
