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- Tasks: Deliver outstanding service and support to students, staff, and visitors at our vibrant campus.
- Company: Join The University of Law, where students are at the heart of everything we do.
- Benefits: Enjoy 30 days annual leave, private medical scheme, and generous discounts.
- Why this job: Make a real impact on student life and enhance their university experience.
- Qualifications: Experience in customer service, strong communication skills, and event coordination.
- Other info: Be part of a diverse team committed to supporting all backgrounds.
The predicted salary is between 29100 - 40800 ÂŁ per year.
Join our London, Moorgate campus team as a Senior Campus Hub Officer - where great service meets student life! At The University of Law, our students are at the heart of everything we do. We are now looking for a Senior Campus Hub Officer to join our Student Enquiries & Campus Services team and play a central role in delivering an outstanding, student-focused campus experience.
In this role, you will play a key part in delivering a welcoming, professional, and supportive front‑of‑house service through the Campus Hub, providing high‑quality information and assistance to students, staff, and visitors across all programmes. You will also contribute to the planning and coordination of events and activities that enhance the student experience and strengthen students' connection to the university community. Working closely with operational teams across the University, you will help ensure the efficient running of the campus and the consistent delivery of a first‑class service that meets the expectations of our students and stakeholders.
You will be required to promote and sustain constructive, supportive, and professional working relationships with students, colleagues, and external partners at all times:
- Acting as a welcoming first point of contact on campus, providing accurate, professional and empathetic support to students, staff and visitors.
- Supporting student enrolment, registration, ID card issuance and the resolution of student enquiries using the University's CRM system.
- Coordinating and supporting campus events, inductions, assessments and activities in collaboration with internal teams and external suppliers.
- Deputising for the Campus Hub Manager when required and supporting the smooth day‑to‑day operation of the Campus Hub.
- Acting as Disability Liaison Officer and ensuring safeguarding, data protection and escalation procedures are followed appropriately.
We are committed to ensuring our workforce is reflective of our diverse student population. We actively seek to increase representation across all backgrounds and identities, and we provide support and adjustments throughout the recruitment process.
Proven experience delivering high‑quality frontline customer service, ideally within a higher education or service‑driven environment:
- Experience handling complex, confidential or sensitive information with discretion and professionalism.
- Strong organisational skills with the ability to manage competing priorities in a busy environment.
- Experience supporting or coordinating events or student‑facing activities.
- Excellent communication skills and confidence engaging with diverse audiences.
- A proactive, solution‑focused approach and the flexibility to adapt during peak academic periods.
- Strong IT skills, including confidence using Microsoft 365 and CRM systems.
Along with a competitive salary of ÂŁ29,100, you'll enjoy:
- A generous annual leave entitlement of 30 days plus bank holidays.
- Access to a wide range of staff and student discount platforms.
- Private Medical Scheme and Life Assurance.
- Contributory Pension Scheme.
- Season Ticket Loans and Student Discounts.
Senior Campus Hub Officer in City of London employer: The University of Law Ltd
Contact Detail:
The University of Law Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Campus Hub Officer in City of London
✨Tip Number 1
Get to know the campus vibe! Spend some time at the University of Law's Moorgate campus before your interview. Chat with students and staff, and soak up the atmosphere. This will help you understand what makes the student experience special and give you some great talking points during your interview.
✨Tip Number 2
Show off your customer service skills! Think of specific examples from your past experiences where you provided outstanding support. Whether it was resolving a tricky issue or making someone feel welcome, these stories will highlight your ability to deliver that first-class service we’re all about.
✨Tip Number 3
Be proactive in your approach! During the interview, don’t just wait for questions—ask about the challenges the Campus Hub faces and how you can contribute. This shows you’re not only interested but also ready to jump in and make a difference right away.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details about the role and the team, which can help you tailor your approach and stand out from the crowd.
We think you need these skills to ace Senior Campus Hub Officer in City of London
Some tips for your application 🫡
Show Your Passion for Student Life: When writing your application, let your enthusiasm for enhancing student experiences shine through. We want to see how you can contribute to creating a welcoming and supportive environment at our campus.
Highlight Relevant Experience: Make sure to showcase any previous roles where you've delivered top-notch customer service or coordinated events. We love seeing how your past experiences align with the responsibilities of the Senior Campus Hub Officer role.
Be Professional Yet Approachable: Your written application should reflect your ability to communicate effectively with diverse audiences. Use a friendly tone while maintaining professionalism, as this is key to engaging with students and staff alike.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to join our team!
How to prepare for a job interview at The University of Law Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Senior Campus Hub Officer. Familiarise yourself with the job description and think about how your experience aligns with the key tasks, like providing high-quality customer service and coordinating events.
✨Showcase Your Communication Skills
Since this role involves engaging with a diverse audience, be prepared to demonstrate your excellent communication skills. Think of examples where you've successfully interacted with students or staff, and be ready to discuss how you handle sensitive information with discretion.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and organisational skills. Prepare by thinking of past experiences where you managed competing priorities or resolved complex issues, especially in a busy environment.
✨Emphasise Your Team Spirit
This position requires collaboration with various teams, so highlight your ability to build constructive relationships. Share examples of how you've worked effectively with colleagues or external partners to enhance student experiences or support campus activities.
