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- Tasks: Deliver top-notch student services and coordinate exciting campus events.
- Company: Join a vibrant university community in Bristol.
- Benefits: Enjoy 30 days annual leave, discounts, and a competitive salary.
- Why this job: Make a real difference in student life and enhance their university experience.
- Qualifications: Experience in customer service or student support is a plus.
- Other info: Permanent, full-time role with great career development opportunities.
The predicted salary is between 26715 - 37401 £ per year.
Join our Bristol campus team as a Campus Hub Officer - where great service meets student life! Our Campus Hub Officers are responsible for delivering a welcoming and supportive student service through the Campus Hub, whilst coordinating events and activities that enhance the student experience and connect students with the university community. The successful candidate will be contributing to the efficient running of the campus by working with the wider operational teams within the University to ensure that a first-class service is provided to all customers. The position is permanent, full time and based at our Bristol Campus 5 days per week.
Responsibilities
- Support the Campus Hub Manager with events coordination (room bookings, catering, suppliers, risk assessments, set up, greeting students, registration).
- Assist with in person student enrolment and registration management (including late starters) and issue ID cards, delivering a positive welcome experience for all students.
- Accurately triage and escalate any complex or personal support queries in line with the service management framework.
- Help to promote and deliver on campus activities and events to include student inductions, welcome fairs, freshers' fair, workshops, information sessions and on campus assessments.
Experience
- Providing frontline customer service or student support, ideally in a higher education or service environment.
- Understanding of excellent customer service principles and the importance of a welcoming, inclusive student experience.
- Excellent communication skills, both written and verbal, with the ability to explain information clearly and courteously to students and colleagues.
- Experience handling face-to-face enquiries, ensuring professional and efficient resolution.
- Ability to use initiative and problem-solve within established procedures, escalating appropriately when required.
Along with a competitive salary of £26,715, you'll enjoy the following benefits:
- A generous annual leave entitlement of 30 days (+ Bank Holidays).
- Access to a wide range of staff and student discount platforms.
- Private Medical Scheme and Life Assurance.
- Contributory Pension Scheme.
- Season Ticket Loans and Student Discounts.
Campus Hub Officer in Bristol employer: The University of Law Ltd
Contact Detail:
The University of Law Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Campus Hub Officer in Bristol
✨Tip Number 1
Get to know the campus culture! Spend some time on campus, chat with students and staff, and immerse yourself in the vibe. This will help you understand what makes the Bristol campus tick and how you can contribute to that welcoming atmosphere.
✨Tip Number 2
Network like a pro! Attend events, workshops, and fairs to meet people in the university community. Building connections can open doors and give you insights into what they’re looking for in a Campus Hub Officer.
✨Tip Number 3
Show off your customer service skills! When you get the chance, demonstrate how you can create a positive experience for students. Whether it’s through a friendly chat or helping out at an event, let your passion for student support shine through.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the amazing benefits we offer, like generous leave and discounts!
We think you need these skills to ace Campus Hub Officer in Bristol
Some tips for your application 🫡
Show Your Passion for Student Life: When writing your application, let your enthusiasm for enhancing the student experience shine through. We want to see how you can contribute to creating a welcoming environment at our Campus Hub!
Tailor Your Experience: Make sure to highlight any relevant experience in customer service or student support. We’re looking for examples that demonstrate your ability to connect with students and provide top-notch service.
Be Clear and Courteous: Your written communication skills are key! Use clear language and a friendly tone to show us you can explain information effectively. Remember, we value excellent communication just as much as you do!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting role on our Bristol campus.
How to prepare for a job interview at The University of Law Ltd
✨Know Your Campus Hub
Familiarise yourself with the Campus Hub's role in enhancing student life. Understand the services offered, the events coordinated, and how they contribute to a welcoming environment. This knowledge will help you demonstrate your enthusiasm and fit for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service or support. Highlight situations where you resolved issues effectively or created a positive experience for students or customers, as this is crucial for the Campus Hub Officer role.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing your experiences and how they relate to the job. Good communication is key in this role, so be ready to explain how you would handle face-to-face enquiries and support students effectively.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to use your initiative to solve problems. Be prepared to discuss how you triaged complex queries or escalated issues appropriately. Showing that you can think on your feet will impress interviewers looking for someone who can handle the dynamic nature of campus life.
