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For Companies At a Glance
- Tasks: Greet patients, verify information, manage appointments, and handle payments.
- Company: Join a leading healthcare provider dedicated to patient care and service excellence.
- Benefits: Enjoy a full-time role with potential for growth in a supportive environment.
- Why this job: Be the first friendly face patients see and make a real impact on their experience.
- Qualifications: High School Diploma or GED required; healthcare experience preferred.
- Other info: Full-time position with a focus on teamwork and patient-centered care.
The predicted salary is between 24000 - 36000 £ per year.
Position Summary
Patient Access Representative is responsible for greeting patients and visitors in outpatient registration areas. They are the first point of contact and are monitored for customer service excellence. The role involves obtaining accurate patient demographic and insurance information to ensure proper reimbursement, and communicating with patients professionally regarding financial matters.
Responsibilities and Essential Job Functions
- Greet customers courteously and promptly.
- Verify patient information, obtain signatures, and collect insurance cards and driver licenses. Enter/update patient data accurately in the system and maintain related documentation.
- Manage appointment scheduling, including adjustments and reminders, following established procedures.
- Answer and screen calls, take messages, and route calls appropriately, ensuring courteous and efficient communication.
- Collect co-pays and outstanding balances, and reconcile payments daily.
- Serve as liaison between patients and medical staff, assisting with scheduling and insurance queries.
- Check out patients, provide visit information, and schedule future appointments.
- Maintain a clean and organized front desk and waiting area.
- If authorized, accurately enter clinical information into the EMR related to assigned tasks.
- Participate as a team member within the Patient Centered Medical Home model.
- Perform professional, clinical, or technical competencies as assigned.
Required Education and Experience
- High School Diploma or GED.
- Relevant previous experience.
Preferred Education and Experience
- Healthcare experience preferred.
Additional Details
- Full-time position.
- Job Requisition ID: R-45188
- Posted on: 12.08.2025
- EU work permit required: Yes
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Patient Access Representative, FT, Olathe employer: The University of Kansas Health System
Contact Detail:
The University of Kansas Health System Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Access Representative, FT, Olathe
✨Tip Number 1
Familiarise yourself with the healthcare system and patient access processes. Understanding how patient registration works and the importance of accurate data entry will give you an edge during interviews.
✨Tip Number 2
Practice your customer service skills. Since you'll be the first point of contact for patients, demonstrating excellent communication and interpersonal skills in role-play scenarios can help you stand out.
✨Tip Number 3
Network with professionals in the healthcare field. Attend local healthcare events or join online forums to connect with current Patient Access Representatives who can share insights and tips about the role.
✨Tip Number 4
Prepare for common interview questions related to patient interactions and handling sensitive information. Being ready to discuss real-life scenarios will show your capability and confidence in the role.
We think you need these skills to ace Patient Access Representative, FT, Olathe
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and essential functions of a Patient Access Representative. Tailor your application to highlight relevant experiences that demonstrate your customer service skills and ability to manage patient information.
Highlight Relevant Experience: If you have previous experience in healthcare or customer service, make sure to emphasise this in your CV and cover letter. Use specific examples to showcase how your past roles have prepared you for this position.
Craft a Strong Cover Letter: Write a personalised cover letter that addresses why you are interested in the role and how your skills align with the job requirements. Mention your ability to communicate professionally and handle financial matters, as these are key aspects of the position.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the role of a Patient Access Representative.
How to prepare for a job interview at The University of Kansas Health System
✨Showcase Your Customer Service Skills
As a Patient Access Representative, you'll be the first point of contact for patients. Make sure to highlight any previous customer service experience during your interview. Share specific examples of how you've handled difficult situations or provided excellent service.
✨Familiarise Yourself with Healthcare Terminology
Having a basic understanding of healthcare terms and processes can set you apart from other candidates. Brush up on common medical terminology and insurance processes so you can speak confidently about them in your interview.
✨Demonstrate Attention to Detail
This role requires accurate data entry and management of patient information. Be prepared to discuss how you ensure accuracy in your work. You might even want to mention any tools or methods you use to double-check your work.
✨Prepare Questions for the Interviewer
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
