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- Tasks: Provide first line IT support to university customers via phone, email, and face-to-face.
- Company: Join the University of Huddersfield's dynamic Computing & Library Services team.
- Benefits: Fixed term role with 37 hours per week and a supportive work environment.
- Why this job: Make a difference by helping students and staff with their IT needs.
- Qualifications: 5 GCSEs at Grade C/4 including English and Maths; good communication skills required.
- Other info: Commitment to equality and diversity, fostering an inclusive workplace.
The predicted salary is between 30000 - 42000 £ per year.
Overview
IT Support Advisor role at The University of Huddersfield within Computing & Library Services. Provides first line IT support to customers via telephone, e-mail and face-to-face as part of the Service Desk Team.
Responsibilities
- Deliver first line IT support to university customers via telephone, e-mail and in person.
- Work in a busy IT service environment and provide a high-quality customer experience.
Qualifications
- Minimum of 5 GCSEs at Grade C/4 including English and Mathematics (or equivalent).
- Excellent communication and interpersonal skills.
- Working knowledge of Office 365, Windows 10/11, iOS operating systems, and a range of IT hardware; ability to provide basic advice and support on these products.
Employment details
- Fixed term for 12 months
- 37 hours per week
- Department: Computing & Library Services
- Role: IT Support Advisor (Information Technology)
Equality & Inclusion
The University is deeply committed to equality and diversity for all its students and staff. We seek to be diverse and inclusive, supporting individuals and groups to fulfil their potential and nurture a sense of belonging. Find out more about our approach to Equality, Diversity and Inclusion, including commitments and accreditations as a Disability Confident Employer, Stonewall Gold Award holder and Top 100 Employer, Athena SWAN Bronze Award holder and Race Equality Charter Bronze Award holder.
How to apply
If you would like to discuss this opportunity further or have any questions about the role, please contact Mike Thresher via email: m.thresher2@hud.ac.uk
For further details about this post and to make an application, please visit: http://hud.ac/u8r
Working for Equal Opportunities.
Inspiring Global Professionals.
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IT Support Advisor employer: The University of Huddersfield
Contact Detail:
The University of Huddersfield Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Advisor
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on The University of Huddersfield. Understanding their values and commitment to equality and diversity can help you tailor your responses and show that you're a great fit.
✨Tip Number 2
Practice your communication skills! As an IT Support Advisor, you'll need to explain tech stuff in simple terms. Try role-playing with a friend or family member to get comfortable with this. It’ll make you sound more confident during the real deal!
✨Tip Number 3
Show off your tech knowledge! Brush up on Office 365, Windows 10/11, and iOS. Be ready to discuss how you've used these tools in the past. We want to see that you can provide top-notch support right from the start!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at The University of Huddersfield. Don’t miss out on this opportunity!
We think you need these skills to ace IT Support Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the IT Support Advisor role. We want to see how you can bring value to our team at The University of Huddersfield!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it’s crucial to demonstrate your excellent communication skills in your written application. Use clear and concise language to show us you can convey information effectively.
Highlight Relevant Experience: If you've got experience with Office 365, Windows 10/11, or any IT support roles, make sure to mention it! We love seeing candidates who can hit the ground running and provide that first line support we need.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The University of Huddersfield
✨Know Your Tech
Brush up on your knowledge of Office 365, Windows 10/11, and iOS operating systems. Be ready to discuss how you've used these tools in the past and be prepared to answer technical questions that may come up during the interview.
✨Customer Service Focus
Since this role involves providing first line IT support, think about examples from your past experiences where you delivered excellent customer service. Be ready to share how you handled difficult situations or resolved issues for customers.
✨Practice Communication Skills
Strong communication is key for an IT Support Advisor. Practice explaining technical concepts in simple terms, as you might need to do this with customers who aren't tech-savvy. Role-playing with a friend can help you refine your approach.
✨Show Your Enthusiasm
Let your passion for technology and helping others shine through. Employers love candidates who are genuinely excited about the role. Prepare to discuss why you want to work at The University of Huddersfield and how you align with their commitment to equality and inclusion.
