At a Glance
- Tasks: Assist clients in their veterinary journey and manage appointments with a focus on excellent care.
- Company: Join the University of Edinburgh, a world-class institution committed to community and wellbeing.
- Benefits: Enjoy a competitive salary, generous leave, and a range of staff discounts.
- Other info: Be part of a diverse community that champions equality and inclusion.
- Why this job: Make a meaningful impact in a supportive team while growing your career.
- Qualifications: Excellent communication skills and attention to detail are essential.
The predicted salary is between 26093 - 28778 £ per year.
UE04: £26,093.00 - £28,778.00 Per Annum. CMVM / R(D)SVS / Equine Hospital. Open Ended Contract – Permanent. Full Time - 35 hrs per week.
Unlocking your career. Be part of something bigger. Make a meaningful impact. Join the University of Edinburgh and you’ll be making a difference to everything around you. Be part of something bigger — where you’ll do meaningful work, grow and progress, be rewarded and recognised, and benefit from our strong commitment to your wellbeing.
We are looking for a confident outgoing individual with excellent communication skills and attention to detail. Working in a fast‑paced environment, you will be part of a friendly, supportive team whose emphasis is on delivering high level client care from the moment our clients contact the veterinary clinics.
The Opportunity
This is a varied and interesting post, responsibilities include:
- Assisting new clients in their referral journey
- Booking appointments for clinical services
- Dealing with telephone and email queries from clients and referring veterinary surgeons
- Managing paperwork, scanning and ensuring a tidy and professional appearance in areas of responsibility
Reception opening hours are 8.30am-5pm Monday to Friday (including Bank Holidays).
People have always been at the heart of our work. As part of the University, you are a part of our community. We are looking for people with drive, determination, and a passion for what they do. We are a place where everyone is welcome and offer a range of policies and benefits designed to support you in building the right meaningful/personalised flexibility for you.
Benefits
- Good salary/pay rates
- Excellent benefits and support
- Variety every day
As a valued member of our team, you can expect:
- An exciting, positive, creative, challenging and rewarding place to work
- To be part of a diverse and vibrant international community
- Comprehensive Staff Benefits, including generous annual leave entitlement, a defined benefits pension scheme, a wide range of staff discounts, family‑friendly initiatives, and flexible work options
Championing equality, diversity, and inclusion. The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter, and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality. We welcome applications from all qualified candidates.
Prior to any employment commencing with the University, you will be required to evidence your right to work in the UK. Further information is available on our right to work webpages. On this occasion the University will not consider applicants requiring sponsorship for this role. International workers will therefore only be able to take up this role if they can demonstrate an alternative right to work in the UK.
How to apply
- CV
- Cover letter
Key dates to note
The closing date for applications is 7 July 2026. Unless stated otherwise the closing time for applications is 11:59pm UK time. If you are applying outside the UK the closing time on our adverts automatically adjusts to your browser's local time zone.
Veterinary Client Care & Referral Coordinator - Equine employer: The University of Edinburgh
Join the University of Edinburgh as a Veterinary Client Care & Referral Coordinator and be part of a world-class institution that values your contributions and wellbeing. With a strong commitment to professional growth, a supportive team environment, and comprehensive benefits including generous leave and flexible work options, you will thrive in a diverse community dedicated to making a meaningful impact. Experience a rewarding career where your passion for client care can flourish in a vibrant and inclusive setting.
Contact Details:
The University of Edinburgh Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Client Care & Referral Coordinator - Equine
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We think you need these skills to ace Veterinary Client Care & Referral Coordinator - Equine
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at The University of Edinburgh. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to The University of Edinburgh and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at The University of Edinburgh. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to The University of Edinburgh's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at The University of Edinburgh
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with The University of Edinburgh.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
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A full-time HR role at The University of Edinburgh will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
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