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- Tasks: Assist with customer service at the Reception Centre and support other hotels.
- Company: Join the University of Edinburgh, a leader in global education and research.
- Benefits: Competitive salary, flexible hours, and generous staff benefits.
- Why this job: Gain valuable experience in a vibrant community while making a real impact.
- Qualifications: Passion for customer service and teamwork.
- Other info: Opportunities for personal and professional development in a diverse environment.
The predicted salary is between 24729 - 25804 £ per year.
Grade UE03: £24,729 - £25,804 per annum (pro-rata if part-time) plus 15% Premium Band CSG / Accommodation, Catering and Events.
Full & Part-time positions available: 21 to 35 hours per week, working on a 5 over 7 basis, including weekends and varied shift patterns.
Fixed-term: ranging from 25th May 2026 to 13th September 2026. Vacancies available: 17.
This is a fantastic opportunity for passionate and customer-experience focused individuals to join Accommodation, Catering and Events as a Summer Commercial Assistant to help our teams deliver a high, consistent standard of customer service. The successful candidates will be based at our Reception Centre located at Pollock Halls; however, flexibility is required to support our other hotels which are offsite.
Those successful in this role will work closely with the wider team to provide high levels of customer service. This will involve dealing with in-person enquiries as well as communication via telephone and email. This post is an excellent opportunity for both personal and professional development, with opportunities to cultivate customer service skills, take on additional responsibilities and enhance our reputation under our commercial brand.
How to apply:
- Please include the following documents in your application: CV, Cover letter.
At ACE we value passion, collaboration, inclusion, ownership and innovation. Are you passionate about making a difference? Do you like to collaborate and achieve things as a team? Is inclusion at the forefront of all you do? Do you thrive when given ownership? Are you inspired by innovation and excited to bring new ideas to life?
A career with us includes many benefits tailored to your lifestyle:
- Working within one of the world’s leading universities.
- Good salary/pay rates.
- Contributing to the work and purpose of the University.
As a valued member of our team, you can expect:
- A competitive salary.
- An exciting, positive, creative, challenging and rewarding place to work.
- To be part of a diverse and vibrant international community.
- Comprehensive Staff Benefits, including generous annual leave entitlement, a defined benefits pension scheme, a wide range of staff discounts, family-friendly initiatives, and flexible work options.
Championing equality, diversity, and inclusion:
The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter, and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.
Prior to any employment commencing with the University, you will be required to evidence your right to work in the UK. Further information is available on our right to work webpages. The University is unable to sponsor the employment of international workers in this role. International applicants will therefore be unable to apply for and secure a Skilled Worker visa. They will only be able to take up this role if they can demonstrate an alternative right to work in the UK.
Key dates to note:
- The closing date for applications is 31st March 2026. Unless stated otherwise the closing time for applications is 11:59pm GMT.
- If you are applying outside the UK the closing time on our adverts automatically adjusts to your browser's local time zone.
- Interviews will be held within 2 weeks from closing date.
Summer Reception Assistant employer: The University of Edinburgh
Contact Detail:
The University of Edinburgh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Summer Reception Assistant
✨Tip Number 1
Get to know the University and its values! Research what makes us tick, from our commitment to equality and diversity to our innovative spirit. This will help you connect with the interviewers and show that you're genuinely interested in being part of our community.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering top-notch service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview!
✨Tip Number 3
Be flexible and open-minded! The job involves varied shift patterns and working across different locations. Show us that you're adaptable and excited about the opportunity to work in a dynamic environment. It’ll make you stand out!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re tech-savvy and comfortable navigating online platforms, which is a great skill for this role.
We think you need these skills to ace Summer Reception Assistant
Some tips for your application 🫡
Craft a Compelling CV: Your CV is your first impression, so make it count! Highlight your customer service experience and any relevant skills that align with our values of passion, collaboration, and innovation.
Personalise Your Cover Letter: Don’t just send a generic cover letter. Tailor it to us! Share why you’re excited about the Summer Reception Assistant role and how you can contribute to our mission of enriching student learning and growth.
Showcase Your Flexibility: We love team players who can adapt! Mention your availability for varied shift patterns and weekends, as this role requires flexibility to support our offsite hotels.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way to ensure we receive all your documents and gives you a chance to explore more about us and our values!
How to prepare for a job interview at The University of Edinburgh
✨Know Your Customer Service Basics
Since this role is all about delivering top-notch customer service, brush up on the key principles of great customer interaction. Think about how you can demonstrate your passion for helping others and share any relevant experiences where you've gone above and beyond for a customer.
✨Show Your Flexibility
With varied shift patterns and the need to support different locations, it's crucial to highlight your adaptability. Be ready to discuss your availability and any previous experiences where you've successfully managed changing schedules or worked in diverse environments.
✨Emphasise Teamwork
This position requires collaboration with a wider team, so be prepared to talk about your experiences working in teams. Share specific examples of how you've contributed to group success and how you value inclusion and collaboration in your work.
✨Research the University’s Values
Familiarise yourself with the University’s mission and values, especially around community impact and innovation. During the interview, connect your personal values and experiences to theirs, showing that you're not just a fit for the role but also for the culture.