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- Tasks: Provide top-notch customer service as a Summer Night Receptionist at our vibrant university.
- Company: Join the University of Edinburgh, a world-leading institution with a rich history.
- Benefits: Enjoy flexible hours, generous leave, and a range of staff discounts.
- Why this job: Make a difference in a diverse community while developing your skills.
- Qualifications: Passion for customer service and teamwork is essential.
- Other info: Be part of an exciting, creative environment with great career growth opportunities.
The predicted salary is between 11 - 16 £ per hour.
Edinburgh - Central Area, Midlothian, United Kingdom (100% On-campus)
Job Identification: 13741
Locations: Holyrood Park Road, Edinburgh, EH16 5AY, GB (100% On-campus)
Organization: ACE Business Development, Edinburgh University Group
Department: ACE Business Development
Apply Before: 03/31/2026, 10:59 PM
Contract Type: Fixed Term
Job Schedule: Part time
Grade: UE03
Number of Openings: 3
Job Function: Hospitality
Job Description:
CSG / Accommodation, Catering and Events
Part-time: 28 hours per week (4-days-on 4-days-off weekly schedule)
Fixed-term: ranging from 25th May 2026 to 13th September 2026
This is a fantastic opportunity for passionate and customer-experience focused individuals to join Accommodation, Catering and Events as a Summer Night Receptionist to help our teams deliver a high, consistent standard of customer service. The successful candidates will be based at our Reception Centre located at Pollock Halls; however, flexibility is required to support our other hotels which are offsite. Those successful in this role will work closely with the wider team to provide high-levels of customer service. This will involve dealing with in-person enquiries as well as communication via telephone and email.
This post is an excellent opportunity for both personal and professional development, with opportunities to cultivate customer service skills, take on additional responsibilities and enhance our reputation under our commercial brand.
Please include the following documents in your application: CV
At ACE our mission is to ‘enrich student learning and growth as well as impact our local communities.’ Our values drive everything we do, therefore ask yourself:
- Are you passionate about making a difference?
- Do you like to collaborate and achieve things as a team?
- Is inclusion at the forefront of all you do?
- Do you thrive when given ownership?
- Are you inspired by innovation and excited to bring new ideas to life?
A career with us has a range of other benefits that can be tailored to your lifestyle:
- Working within one of the world’s leading universities
- Contributing to the work and purpose of the University
As a valued member of our team, you can expect:
- An exciting, positive, creative, challenging and rewarding place to work.
- To be part of a diverse and vibrant international community.
- Comprehensive Staff Benefits, including generous annual leave entitlement, a defined benefits pension scheme, a wide range of staff discounts, family‑friendly initiatives, and flexible work options.
Championing equality, diversity, and inclusion.
Prior to any employment commencing with the University, you will be required to evidence your right to work in the UK. Further information is available on our right to work webpages. The University is unable to sponsor the employment of international workers in this role. International applicants will therefore be unable to apply for and secure a Skilled Worker visa. They will only be able to take up this role if they can demonstrate an alternative right to work in the UK.
Key dates to note:
- The closing date for applications is 31st March 2026.
- Interviews will be held within 2 weeks from closing date.
About Us:
As a world‑leading research‑intensive University, we are here to address tomorrow’s greatest challenges. Between now and 2030 we will do that with a values‑led approach to teaching, research and innovation, and through the strength of our relationships, both locally and globally.
Summer Night Receptionist employer: The University of Edinburgh
Contact Detail:
The University of Edinburgh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Summer Night Receptionist
✨Tip Number 1
Get to know the company! Research ACE Business Development and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Summer Night Receptionist, you'll be interacting with guests regularly. Role-play common scenarios with friends or family to boost your confidence and prepare for those tricky questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend university events where you can meet them. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the ACE team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Summer Night Receptionist
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you’re excited about making a difference and contributing to our vibrant community.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Summer Night Receptionist role. We love seeing how your background fits with our mission of enriching student learning and growth.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your points are easy to read and understand. This will help us see your potential quickly!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure we receive all your details correctly and can get back to you as soon as possible.
How to prepare for a job interview at The University of Edinburgh
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Summer Night Receptionist role. Familiarise yourself with the key responsibilities, such as providing excellent customer service and handling enquiries. This will help you demonstrate your enthusiasm and suitability for the position.
✨Showcase Your Customer Service Skills
Since this role is all about customer experience, prepare examples from your past where you've excelled in providing great service. Think of specific situations where you resolved issues or went above and beyond for a customer. This will show that you’re not just a good fit, but a perfect match for their team.
✨Emphasise Teamwork and Collaboration
The University values collaboration, so be ready to discuss how you work well in a team. Share experiences where you contributed to a group effort or supported colleagues. Highlighting your ability to work together will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, opportunities for personal development, or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.