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- Tasks: Facilitate change management and develop a culture of learning at Citizens Advice Scotland.
- Company: Join Citizens Advice Scotland, a leader in community empowerment and social design.
- Benefits: Enjoy a competitive salary, remote work flexibility, and comprehensive staff benefits.
- Other info: Opportunity for site visits across Scotland with travel reimbursements.
- Why this job: Make a positive impact while working in a creative and diverse environment.
- Qualifications: Relevant design qualification and experience in service design and communication required.
The predicted salary is between 34000 - 48000 £ per year.
We seek a highly motivated, thoughtful, and collaborative individual with experience in facilitating change management and organizational improvement. The candidate should have an interest in service design as a tool for fostering learning and a desire to help others make positive changes through completing the second phase of our KTP project in partnership with Citizens Advice Scotland (CAS) and its network of bureaux.
Job Description:
- Operate as a facilitator, convenor, and design ambassador, using design practices to develop a culture of organizational learning and continuous improvement across the CAS network.
- Support the co-development of a bespoke CAB network manual, the 'operational improvement design manual', in partnership with various CABs across Scotland.
- Highlight and celebrate community-based empowerment and social design principles involving inclusion and participation.
- Work within CAS under supervision from academic leads at the University of Edinburgh and the Perth CAB leadership team.
- Engage with a range of CABs across Scotland, with opportunities for site visits and travel reimbursements.
Your Skills and Attributes for Success:
- A relevant design qualification demonstrating ability in multi-media service design and communication; backgrounds in Service, Product, or Graphic Design encouraged.
- Experience in design research methods and participatory design principles.
- Proficiency in design tools such as Adobe Creative Suite, Miro, or equivalents.
- Strong verbal and written communication skills for reports, articles, and presentations.
- Good project management skills and ability to work independently within challenging timelines.
- Familiarity with No-Code development practices, including HTML, CSS, and JavaScript, is advantageous.
Normal work location will be Perth CAB, with remote working flexibility. Regular in-person visits and meetings will be required, with travel costs reimbursed.
Please submit an up-to-date CV and a cover letter explaining your suitability for this role.
Benefits include:
- Competitive salary
- A creative, challenging, and rewarding work environment
- Part of a diverse international community
- Comprehensive staff benefits, including holidays, pension, discounts, and family initiatives
We are committed to equality, diversity, and inclusion, holding a Silver Athena SWAN award and participating in various equality initiatives.
Application deadline: 2 June 2025, 11:59 pm GMT.
Service Change Management Designer (KTP Finisher) – Citizens Advice Scotland employer: The University of Edinburgh
Contact Detail:
The University of Edinburgh Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Change Management Designer (KTP Finisher) – Citizens Advice Scotland
✨Tip Number 1
Familiarise yourself with the principles of service design and change management. Understanding these concepts will help you articulate your ideas and demonstrate your passion for fostering organisational improvement during interviews.
✨Tip Number 2
Network with professionals in the field of service design and change management. Attend relevant workshops or webinars, and connect with individuals who have experience in similar roles to gain insights and advice that could be beneficial for your application.
✨Tip Number 3
Prepare to discuss specific examples of your past work in design and project management. Highlight any experiences where you've successfully facilitated change or improved processes, as this will showcase your ability to meet the role's requirements.
✨Tip Number 4
Research Citizens Advice Scotland and their current initiatives. Being knowledgeable about their mission and recent projects will allow you to tailor your conversation and show genuine interest in contributing to their goals.
We think you need these skills to ace Service Change Management Designer (KTP Finisher) – Citizens Advice Scotland
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills for the Service Change Management Designer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that not only explains your suitability for the role but also showcases your passion for service design and change management. Use specific examples from your past experiences to demonstrate your skills and achievements.
Highlight Relevant Skills: Make sure to emphasise your design qualifications, experience with design research methods, and proficiency in design tools like Adobe Creative Suite. Mention any familiarity with No-Code development practices as it is advantageous for this role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at The University of Edinburgh
✨Showcase Your Design Skills
Make sure to highlight your relevant design qualifications and experience in service design. Bring along a portfolio that showcases your multimedia service design projects, as this will demonstrate your ability to apply design principles effectively.
✨Demonstrate Change Management Experience
Prepare examples of how you've facilitated change management and organisational improvement in previous roles. Be ready to discuss specific challenges you faced and how you overcame them, as this will show your problem-solving skills and adaptability.
✨Engage with Participatory Design Principles
Familiarise yourself with participatory design methods and be prepared to discuss how you can apply these principles in the context of Citizens Advice Scotland. Showing your understanding of community-based empowerment will resonate well with the interviewers.
✨Communicate Clearly and Confidently
Strong verbal and written communication skills are essential for this role. Practice articulating your thoughts clearly and concisely, especially when discussing your project management experiences and design tools you are proficient in, like Adobe Creative Suite or Miro.