At a Glance
- Tasks: Provide friendly support to students and staff across various services.
- Company: The University of Edinburgh, a prestigious institution with a vibrant community.
- Benefits: Flexible hours, valuable experience, and a supportive work environment.
- Other info: Permanent role with 20 hours per week, perfect for students.
- Why this job: Gain hands-on experience while helping others in a dynamic library setting.
- Qualifications: Strong customer service skills and quick IT learning ability.
The predicted salary is between 20000 - 25000 £ per year.
The University of Edinburgh is seeking a part-time Information and Support Assistant to join the EdHelp Team. Based at Moray House Library, you will work 20 hours per week, 1pm-5pm, Monday to Friday, in a permanent role. You’ll provide frontline student and staff assistance across Library, IT, Student Finance and Administration, delivering friendly, timely help both in person and online.
Applicants should have:
- Strong customer service skills
- The ability to learn IT systems quickly
Part-Time Information & Support Assistant | Flexible Hours employer: The University of Edinburgh
The University of Edinburgh is an exceptional employer, offering a dynamic work environment where innovation meets inclusivity. With a competitive salary and comprehensive benefits, employees are encouraged to grow professionally while contributing to cutting-edge research in cyber-security. Located in Glasgow, the university fosters a vibrant community that values diversity and promotes equal opportunities for all staff members.
Contact Details:
The University of Edinburgh Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Information & Support Assistant | Flexible Hours
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like The University of Edinburgh and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at The University of Edinburgh and let us see your personality shine through!
We think you need these skills to ace Part-Time Information & Support Assistant | Flexible Hours
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and The University of Edinburgh.
Get Familiar with Our Brand:Before applying, take some time to learn about The University of Edinburgh and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at The University of Edinburgh
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress The University of Edinburgh.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which The University of Edinburgh will surely appreciate.
