At a Glance
- Tasks: Assist clients with their veterinary referrals and manage appointments in a fast-paced environment.
- Company: Join the University of Edinburgh's supportive team at the R(D)SVS Hospital for Small Animals.
- Benefits: Enjoy a competitive salary, generous leave, and flexible work options.
- Other info: Part-time role with a rotating shift pattern, perfect for balancing studies.
- Why this job: Make a difference in pet care while working in a vibrant, diverse community.
- Qualifications: Excellent communication skills and attention to detail are essential.
The predicted salary is between 29588 - 33951 € per year.
Grade UE05: £29,588- £33,951 per annum pro-rata for part time
R(D)SVS Hospital for Small Animals
Part‑time: 28 hours per week with flexibility in hours essential (working days Monday, Tuesday, Wednesday, Saturday)
Open‑ended (permanent)
The Opportunity
We are looking for a confident, outgoing individual with excellent communication skills and attention to detail. Working in a fast‑paced environment, you will be part of a friendly, supportive team whose emphasis is on delivering high‑level client care from the moment our clients contact the veterinary clinics.
Responsibilities
- Assist new clients in their referral journey
- Book appointments for clinical services
- Deal with telephone and email queries from clients and referring veterinary surgeons
- Manage paperwork and scanning
- Maintain tidy and professional appearance in areas of responsibility
- Ensure provision of gold‑standard customer care
Reception opening hours are 8 am – 7 pm Monday to Friday. The post holder will work Monday to Wednesday within these hours on a weekly rotating shift pattern, and will also work every Saturday 9 am – 5 pm. This post is part‑time, 28 hours per week (Monday, Tuesday, Wednesday and Saturday).
How to apply
Please include the following documents in your application: CV, Cover letter
Benefits
- Good salary/pay rates
- Excellent benefits and support
- Variety every day
- Competitive salary
- Exciting, positive, creative, challenging and rewarding workplace
- Diverse and vibrant international community
- Comprehensive staff benefits, including generous annual leave, defined benefits pension, wide range of staff discounts, family‑friendly initiatives and flexible work options
Championing equality, diversity, and inclusion. The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advancing gender equality in higher education. We are members of the Race Equality Charter and a Stonewall Scotland Diversity Champion, actively promoting LGBT equality. We welcome applications from all qualified candidates.
Prior to any employment commencing with the University, you will be required to evidence your right to work in the UK. On this occasion the University will not consider applicants requiring sponsorship for this role. International workers will therefore only be able to take up this role if they can demonstrate an alternative right to work in the UK.
Key dates to note: The closing date for applications is 29th May 2026. Interviews dates to be confirmed.
Veterinary Referral Coordinator in Edinburgh employer: The University of Edinburgh
The University of Edinburgh offers an exceptional work environment for the Veterinary Referral Coordinator role, characterised by a supportive and friendly team dedicated to delivering outstanding client care. With a commitment to employee growth, comprehensive benefits including generous annual leave, and a vibrant international community, this position provides a rewarding opportunity to contribute to a leading institution that champions equality, diversity, and inclusion.
Contact Detail:
The University of Edinburgh Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Veterinary Referral Coordinator in Edinburgh
✨Tip Number 1
Get to know the company! Research the R(D)SVS Hospital for Small Animals and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent communication, try role-playing common scenarios you might face as a Veterinary Referral Coordinator. This will boost your confidence and prepare you for those tricky questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend relevant events. Building relationships can give you insider info about the role and even lead to referrals, which can be a game-changer in landing the job.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It shows initiative and gives you a better chance of standing out in the crowd. Plus, it’s super easy to do!
We think you need these skills to ace Veterinary Referral Coordinator in Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience and skills that match the Veterinary Referral Coordinator role. We want to see how your background aligns with our focus on high-level client care and communication.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for our team. Be sure to mention your attention to detail and any experience in fast-paced environments, as these are key for this role.
Showcase Your Communication Skills:Since this role involves dealing with clients and veterinary surgeons, it's essential to demonstrate your excellent communication skills. Whether it's in your CV or cover letter, let us know how you've successfully managed queries or provided customer care in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at The University of Edinburgh
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Veterinary Referral Coordinator. Familiarise yourself with the key tasks like booking appointments and managing client queries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
Since excellent communication is crucial for this position, prepare examples of how you've effectively communicated in past roles. Think about times when you handled difficult situations or provided exceptional customer service, as these will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, such as dealing with an upset client or managing multiple tasks at once. Practise your responses to these types of questions so you can showcase your problem-solving skills and ability to thrive in a fast-paced environment.
✨Dress the Part
First impressions matter! Make sure you present yourself in a tidy and professional manner, reflecting the high standards of client care expected in the role. A smart outfit will not only boost your confidence but also show that you take the opportunity seriously.
