At a Glance
- Tasks: Lead group reservations and ensure smooth check-ins for guests.
- Company: The University of Edinburgh, a prestigious institution with a vibrant community.
- Benefits: Hybrid working model, competitive salary, and opportunities for professional growth.
- Other info: Be part of a supportive environment with a focus on teamwork and innovation.
- Why this job: Join a dynamic team and enhance guest experiences while maximising revenue.
- Qualifications: Strong customer service skills and experience in reservations or hospitality.
The predicted salary is between 25000 - 30000 £ per year.
The University of Edinburgh is hiring a Group Reservations Co-ordinator within Accommodation, Catering and Events. Based in our Central Office at Pollock Halls, you will support day-to-day operations in our Central Reservations team and be the first contact for guests, ensuring smooth check-ins and accurate room inventory management.
You will work with wider teams to maximise revenue and occupancy across hotels and seasonal accommodation, requiring a customer-focused, proactive approach.
Group Reservations Lead (Hybrid) - Revenue & Guest Experience in Edinburgh employer: The University of Edinburgh
The University of Edinburgh is an exceptional employer, offering a dynamic work environment where innovation meets inclusivity. With a competitive salary and comprehensive benefits, employees are encouraged to grow professionally while contributing to cutting-edge research in cyber-security. Located in Glasgow, the university fosters a vibrant community that values diversity and promotes equal opportunities for all staff members.
Contact Details:
The University of Edinburgh Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Group Reservations Lead (Hybrid) - Revenue & Guest Experience in Edinburgh
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The University of Edinburgh. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The University of Edinburgh
Don't be shy about reaching out to The University of Edinburgh directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Group Reservations Lead (Hybrid) - Revenue & Guest Experience in Edinburgh
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The University of Edinburgh and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The University of Edinburgh
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
