At a Glance
- Tasks: Provide frontline support and excellent customer service to students and staff.
- Company: Join the University of Edinburgh, a vibrant and diverse community.
- Benefits: Competitive salary, skill development, flexible work options, and generous leave.
- Other info: Opportunity to work in a dynamic setting with career growth potential.
- Why this job: Be part of a creative and rewarding environment while helping others.
- Qualifications: Current UG/PG student with strong customer service and communication skills.
The predicted salary is between 25804 - 25804 £ per year.
Grade UE03: £24,729 - £25,804 per annum, pro-rata
Information Services Group / User Services / Help Services
Guaranteed Hours (GH) contract: approximately 7-10 hours per week
Fixed-term: 9 months
Start date: between 17 Aug – 14 Sept 2026
End date: between 21 May – 28 May 2027
Please note that these posts are not based at the Main Library, but are based in one of eight of our site libraries.
The Opportunity
The role of Information and Support Student Assistant (EdHelp) exists to support and enable the delivery and provision of routine front line customer service, providing transactional help, advice and support to students across the Library, IT, Student Finance and Student Administration functions. The postholder will resolve routine queries at first point of contact, triaging more complex enquiries as appropriate.
What the job involves:
- Working in one of our site Libraries providing frontline support to students, staff and visitors of the University across a range of services including Library and IT.
- Giving excellent customer service while offering face‑to‑face help and information to users.
- Resolving user queries whenever possible, passing on those which require more specialist help.
- Shelving books and keeping the book shelves in order.
A bit about you:
- Customer focused with proven customer service skills.
- Current UG/PG student (or starting in September 2026) at the University of Edinburgh.
- Ability to quickly learn new IT applications and business systems in order to support users and resolve common issues.
- Well‑developed written, verbal and interpersonal skills.
- Ability to problem solve and be accurate and methodical.
- A proven ability to work well independently and as part of a team.
- Reliable with excellent time‑management skills.
Benefits:
- A competitive salary.
- Opportunities to develop new skills and broaden your experience.
- Contributing to the work and purpose of the University.
- An exciting, positive, creative, challenging and rewarding place to work.
- To be part of a diverse and vibrant international community.
- Comprehensive Staff Benefits, including generous annual leave entitlement, a defined benefits pension scheme, a wide range of staff discounts, family‑friendly initiatives, and flexible work options.
Championing equality, diversity, and inclusion:
The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and Stonewall Scotland Diversity Champions, actively promoting LGBT equality.
Key dates to note:
- The closing date for applications is 1 July 2026.
- Unless stated otherwise, the closing time for applications is 11:59 pm (UK time).
- Interviews will be held online during the week beginning 13 July 2026.
EdHelp Information and Support Student Assistant employer: The University of Edinburgh
The University of Edinburgh is an exceptional employer, offering a vibrant and inclusive work culture that fosters personal and professional growth. As an EdHelp Information and Support Student Assistant, you will enjoy competitive pay, flexible working hours, and the opportunity to develop valuable skills while contributing to a diverse international community. With comprehensive staff benefits and a commitment to equality and diversity, this role provides a meaningful and rewarding experience in a supportive environment.
Contact Details:
The University of Edinburgh Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land EdHelp Information and Support Student Assistant
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like The University of Edinburgh and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at The University of Edinburgh and let us see your personality shine through!
We think you need these skills to ace EdHelp Information and Support Student Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and The University of Edinburgh.
Get Familiar with Our Brand:Before applying, take some time to learn about The University of Edinburgh and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at The University of Edinburgh
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress The University of Edinburgh.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which The University of Edinburgh will surely appreciate.
