At a Glance
- Tasks: Assist clients with their referral journey and manage appointments in a fast-paced environment.
- Company: Join the University of Edinburgh, a leader in promoting equality and diversity.
- Benefits: Enjoy a competitive salary, excellent support, and flexible work options.
- Other info: Be part of an inclusive community with varied daily tasks.
- Why this job: Make a real difference in client care while gaining valuable experience.
- Qualifications: Confident communicator with attention to detail; ideal for veterinary students.
The predicted salary is between 24729 - 25804 € per year.
UE03: £24,729 – £25,804 per annum, pro rata. CMVM / R(D)SVS Hospital for Small Animals. Part Time – 7 hours per week, Sunday 9am‑5pm. Fixed term contract – 6 months.
The Opportunity
This is a varied and interesting post. Responsibilities include:
- assisting new clients in their referral journey
- booking appointments for clinical services
- dealing with telephone and email queries from clients and referring veterinary surgeons
- managing paperwork, scanning, and ensuring a tidy and professional appearance in areas of responsibility
These activities ensure the provision of gold‑standard customer care.
Qualifications and Skills
- Confident, outgoing individual with excellent communication skills and attention to detail
- Able to work effectively in a fast‑paced environment
- Suitable for a Veterinary Student
Benefits
- Good salary/pay rates
- Excellent benefits and support
- Variety every day
- Inclusive community with flexible work options
Equality, Diversity and Inclusion
The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and Stonewall Scotland Diversity Champions, actively promoting LGBT equality. We welcome applications from all qualified candidates.
Right to Work
Prior to any employment commencing, you must evidence your right to work in the UK. The University is unable to sponsor the employment of international workers for this role.
Client Care Services Assistant employer: The University of Edinburgh
The University of Edinburgh offers a supportive and inclusive work environment for the Client Care Services Assistant role, with a commitment to equality, diversity, and inclusion. Employees benefit from competitive pay, flexible working options, and the opportunity to engage in meaningful work within a vibrant community. This part-time position not only provides valuable experience for veterinary students but also fosters personal and professional growth in a dynamic setting.
Contact Detail:
The University of Edinburgh Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Client Care Services Assistant
✨Tip Number 1
Get to know the company! Research the University of Edinburgh and its values, especially around customer care and inclusivity. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! Since this role involves dealing with clients and veterinary surgeons, it’s crucial to demonstrate your ability to communicate clearly and confidently. Role-play common scenarios with friends or family to get comfortable.
✨Tip Number 3
Be proactive! If you have any questions about the role or the application process, don’t hesitate to reach out. Showing initiative can set you apart from other candidates and demonstrates your enthusiasm for the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re tech-savvy and know how to navigate the digital world, which is a big plus for this role.
We think you need these skills to ace Client Care Services Assistant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Client Care Services Assistant. We want to see how you can bring that gold-standard customer care to life!
Show Off Your Communication Skills:Since this role involves dealing with clients and veterinary surgeons, it's crucial to showcase your excellent communication skills. Use clear and concise language in your application to demonstrate your ability to convey information effectively.
Highlight Your Attention to Detail:Attention to detail is key in this position. Be sure to mention any relevant experiences where you've had to manage paperwork or ensure a tidy environment. We love candidates who take pride in their work!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at The University of Edinburgh
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Client Care Services Assistant. Familiarise yourself with the tasks like booking appointments and managing client queries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
Since excellent communication is key for this position, prepare examples of how you've effectively communicated in past roles. Whether it’s handling difficult clients or working in a team, be ready to share specific stories that highlight your skills.
✨Demonstrate Attention to Detail
In a fast-paced environment, attention to detail is crucial. Bring up instances where your meticulous nature has made a difference, whether in managing paperwork or ensuring a tidy workspace. This will show that you can maintain high standards in your work.
✨Embrace the Values of Inclusivity
The University of Edinburgh values equality and diversity, so be prepared to discuss how you can contribute to an inclusive environment. Share your thoughts on why these values matter in a client care setting and how you can help foster a welcoming atmosphere.
