At a Glance
- Tasks: Assist with parking operations and provide directions to visitors on campus.
- Company: University of Birmingham, dedicated to supporting student employment.
- Benefits: Earn £13.45 per hour, gain valuable experience, and enhance your CV.
- Other info: Join a vibrant community and enjoy a dynamic work environment.
- Why this job: Be an ambassador for the university while working flexibly around your studies.
- Qualifications: Excellent customer service skills and effective communication are essential.
The predicted salary is between 13.45 - 13.45 £ per hour.
Part time position available from 19/09/2026 to 20/09/2026.
Hourly rate: £13.45 per hour plus holiday entitlement.
Number of positions available: 10.
Closing Date: 28/07/2026 at 23:55. Please note that this vacancy may be taken down early depending on the number of applications received. We advise you to submit your application promptly.
Job context: With over 35,000 students and around 9,000 employees, the University of Birmingham campus includes over 200 buildings split between its main campus at Edgbaston and smaller campus at Selly Oak and has circa 3,500 parking bays on the main site alone. In addition to our staff and student population, we have numerous external visitors to campus and the University is host to a number of large, high profile events adding to the challenge for parking requirements. As a result, the potential implications for parking congestion are obvious and therefore the management of our car parking stock is key.
Job summary: The role of the Car Parking Assistant is crucial to the effective traffic and parking operations across the University. Parking is limited and can become a very emotive issue. The ability to be tactful, polite, professional and act in a firm and fair manner is essential to this role. You will be stationed at a specific parking area (usually swapping areas on the second day) where you will act as ambassador for Car Parking, directing visitors to available parking areas and general directions to accommodation, main campus etc.
Main duties:
- To provide directions to visitors during Welcome Weekend.
- Advise visitors, when required, where the nearest parking is located.
- Maintain good levels of communication with the Car Parking team and fellow ambassadors during the day i.e. advising when your allocated area is full.
Required knowledge, skills, qualifications & experience:
- Excellent customer service skills with the ability to remain calm, polite and professional during busier periods.
- Good knowledge of the campus layout (knowledge of where specific car parks are located is not essential as full information will be provided).
- Effective communication skills.
- Good timekeeping and reliable.
Successful candidates must be available for both Saturday 19th and Sunday 20th September, with shifts from 8am-4pm.
For any informal queries, please contact Rebecca Harris (r.j.harris.1@bham.ac.uk).
The University of Birmingham restricts all students to working up to 20 hours per week during term time for a maximum of 13 consecutive weeks. If your application is successful and your course does not follow the usual academic term timetable (e.g. PGT, PGR or PhD student), you and your supervisor must formally agree vacation periods if this role exceeds 20 hours per week. In addition to this, please be aware if you are an international student you will be required to apply to the Registry for the appropriate authorised absence. You are only eligible to apply to this role if you are a current University of Birmingham student. If you are not a University of Birmingham student your application will not be considered.
To work you will need to carry out a right to work check. These checks will need to be completed prior to work commencing.
Regarding the use of AI in applications, we review hundreds of applications and shortlist candidates based on their unique perspective, motivations and potential. Cover letters generated through, or edited by, AI tools (e.g. ChatGPT or CoPilot) are easy to identify. They produce generic answers and will not score highly enough to progress. You may use AI tools for research, but all written content in your application must be your own work. Authenticity and originality are key to standing out in this process.
Due to the high volume of applications we receive, we’re unable to contact all applicants individually. You can check the progress of your application by logging into the Worklink jobs portal using the same email address you used to apply. If you haven’t heard back within six weeks of the closing date, please assume your application has been unsuccessful.
Student Casual – Car Parking Assistant – Campus Services – Grade 3 – 907563 employer: The University of Birmingham
The University of Birmingham is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. With flexible working hours, generous holiday allowances, and a commitment to quality service, staff are empowered to thrive in a supportive environment while contributing to the university's mission of excellence.
Contact Details:
The University of Birmingham Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Student Casual – Car Parking Assistant – Campus Services – Grade 3 – 907563
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like The University of Birmingham and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at The University of Birmingham and let us see your personality shine through!
We think you need these skills to ace Student Casual – Car Parking Assistant – Campus Services – Grade 3 – 907563
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and The University of Birmingham.
Get Familiar with Our Brand:Before applying, take some time to learn about The University of Birmingham and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at The University of Birmingham
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress The University of Birmingham.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which The University of Birmingham will surely appreciate.
