Gym Supervisor - Campus Services - 106856 - Grade 5 in London

Description

Position Details

Campus Services

Location: University of Birmingham, Edgbaston, Birmingham UK

Full time starting salary is normally in the range £29,647 to £31,460, with potential progression once in post to £35,388

Grade: 5

Part-Time (17.5 hours per week)

Permanent

Closing date: 11th January 2026

Our offer to you

People are at the heart of what we are and do.

The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.

We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.

Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.

The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.

Find out more about the benefits of working for the University of Birmingham

Role Summary

Responsible for supervising a team of Gym Instructors to provide an excellent service to customers within the gym environment, ensuring safety, quality of service and providing advice to a wide range of gym users. The role is spread across both Sport & Fitness and Tiverton Gyms as well as the newly planned Vale Gym at Shackleton Hall.

Main Duties

• Responsible for providing excellent customer service to all customers at the Gym, ensuring that all enquires are dealt with appropriately and ensure that customer service standards are upheld at all time, providing the best possible service to the customer and resolving any issues.
• Deliver one to one and group demonstrations to clients, educating all customers to use equipment safely and to achieve the best possible results.
• Undertake consultations, fitness assessments and create exercise programmes for clients.
• Engage with customers to understand their needs, coaching on proper technique in an approachable manner, as well as create and write challenges for the gym community to aspire to.
• Keep abreast of external fitness trends, ensuring that the gym is monitored for any potential opportunities for a better service, but also to ensure that any trends which are potentially harmful are mitigated.
• Ensure that gym users are observed to keep them safe and advise on proper techniques.
• Ensure systems are updated as appropriate with any maintenance issues, and undertaking all allocated tasks each day in relation to maintenance and safety checking for equipment.
• Identify any areas for efficiencies, or increased quality of service, keeping abreast of equipment wear and tear, reporting breakdowns or concerns and rotating equipment where necessary.
• Respond to and deal with incidents and injuries, providing first aid and completing relevant documentation.
• Maintain a hygienic and clean environment. Both reactive cleaning as well as planned cleaning schedule.
• Have a positive attitude towards CPD.
• Ensure the health and safety of the gym environment is maintained.
• Manage the work rota to include pay claims for existing and casual staff.
• Service Management. Deliver and manage staff to deliver PT. Manage delivery of Exercise Programs, Consultations.
• GP referral clients and certain consultations.
• Manage the client record system in accordance with data protection.
• Manage and monitor staff within normal operating procedures for all areas of the section.
• Develop new, monitor and alter existing procedures, keeping the manuals up to date.
• Manage staff CPD.
• Manage staff rotating duties.(notice boards / gym challenges / maintenance / cleaning & supplies).
• Have regular 1-2-1\’s with staff in accordance with the PDR process.
• Communication with other sections including reception, operations and team leaders.
• Attend relevant meetings. Team leader, events meetings.
• Deal with customer feedback.
• Monitor and manage the demand for free weights and gym inductions all year round.
• Manage room duty cover for staff holidays and absence.
• Train and induct new staff.
• Manage the equipment maintenance including service, repair and subsequent maintenance log.

Required Knowledge, Skills, Qualifications, Experience

Essential

• Level 2 Gym Instructor Qualification
• Experience of working in a busy Gym environment with customer contact
• Good knowledge of health and safety as related to a training environment
• Experience in delivering a high level of fitness coaching

Desirable

• Level 3 Personal Trainer Qualification (or equivalent)
• Degree in Sport-related field
• Up-to-date First Aid training and certification
• REPS Accreditation (Level 3)
• Experience of working in Higher Education

Additional information

The role will consist of varying shifts as part of an operational rota and includes early mornings, evenings, weekends and