Student Recruitment Assistant - External Relations - 107432 - Grade 5 in Birmingham

Location: University of Birmingham, Edgbaston, Birmingham UK

Full time starting salary is normally in the range £30,062 to £31,900, with potential progression once in post to £35,883

Grade: 5

Full Time, Permanent

Closing date: 25th May 2026

The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.

We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.

Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.

The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.

Background: The University of Birmingham is a global institution working within a diverse and vibrant City, offering an inspiring education to our students, and undertaking critically important research. Professional Services put students at the heart of all they do and enable an exceptional educational experience. They provide outstanding support to our researchers and help the University to grow its influence regionally, nationally, and globally.

Department overview: External Relations is the division responsible for delivering our University to the world and prides itself in seizing opportunities that will enhance the profile and reputation of the University. We engage with many different audiences to build purposeful relationships internally, locally, nationally and internationally.

Role Summary: The Student Recruitment Assistant plays an important role in student recruitment and enhancing the University’s reputation. Working with colleagues across the University, the post holder will support the delivery of student recruitment activities to attract and convert prospective students and provide administrative support– helping the University to build a high quality and diverse population and achieve its growth ambitions for 2030 and beyond.

Main Duties:

• Support the delivery of a range of student recruitment activities and campaigns, including large-scale events to meet recruitment targets across all markets.
• Work closely with colleagues across student recruitment, marketing, admissions, Colleges, the wider External Relations division and across the institution, to deliver a comprehensive and unified approach to meeting student recruitment targets.
• Coordinate student recruitment events, supporting on-campus, online, and off-campus activities (e.g. schools, colleges, UCAS fairs).
• Act as an ambassador for the University, representing the University at external and internal events.
• Support wider activities including Confirmation and Clearing, scholarships processing and subject interviews.
• Assist with Student Ambassador management, overseeing daily operations.
• Provide advice and guidance on qualifications and admissions processes where required.
• Deal with a wide range of more complex enquiries and correspondence independently or exercising judgement to redirect them to senior colleagues or other departments in the university.
• Set up communications for targeted audiences via the University’s Customer Relationship Management (CRM) system.
• Coordinate and support market research and wider market analysis, making recommendations as appropriate.
• Provide other administrative support for the team including arranging travel, servicing meetings, diary management and budget administration.
• Provide support to the wider recruitment and marketing teams as needed.

General duties: Promotes equality and values diversity, acting as a role model and fostering an inclusive working culture. Supports the University’s sustainability agenda through resource efficient working.

Required Knowledge, Skills, Qualifications, Experience:

• Educated to A Level or equivalent Level 3 qualification (e.g. NVQ, National Diploma) or relevant work experience demonstrating ability to perform the role.
• GCSE (or equivalent) in English and Mathematics at grade C/4 or above.
• Previous experience in a relevant role; within a large, complex organisation desirable.
• Strong IT proficiency, including Microsoft Office, with the ability to learn new systems quickly.
• Excellent organisational skills with proven ability to plan, prioritise, and manage multiple tasks to meet deadlines.
• Outstanding communication skills.
• Strong interpersonal skills with the ability to communicate effectively, including with colleagues at all levels, and deliver exceptional customer service.
• High level of professionalism, discretion, and tact when handling and managing sensitive information/issues.
• Ability to work independently using initiative, sound judgment, and flexibility.
• Meticulous attention to detail and high standards of accuracy.

Other Requirements:

• Commitment to demonstrating behaviours aligned with the University and External Relations framework.
• Willingness to travel extensively across the UK, including evenings, weekends, and overnight stays.
• Valid UK driving licence and/or ability to travel independently often during unsociable hours.
• DBS clearance required.

The University is committed to safeguarding and we promote safe recruitment practice, therefore all associated pre-employment checks will be undertaken before any appointment is confirmed.