At a Glance
- Tasks: Engage with students and staff to promote a travel survey on campus.
- Company: University of Birmingham, dedicated to supporting student employment.
- Benefits: Earn £14.27 per hour, flexible shifts, and gain valuable work experience.
- Other info: Casual shifts available, perfect for fitting around your studies.
- Why this job: Make a real impact by helping improve sustainable travel at your university.
- Qualifications: Experience engaging the public and excellent communication skills required.
The predicted salary is between 14.27 - 14.27 £ per hour.
Post title: Travel Survey Enabler
College/Division: Campus Services
School/Department: Sustainable Travel
Full time/Part time: Part time
Duration of the Post: 28/09/2026 – 06/11/2026
Grade: 3
Hourly rate: £14.27 per hour plus holiday entitlement
Number of positions available: 8
Closing Date: 23/08/2026 at 23:55
Please note that this vacancy may be taken down early depending on the number of applications received. We advise you to submit your application promptly.
Our offer to you: At the University of Birmingham, Worklink is the dedicated student employment service which helps students to find flexible, well paid part-time roles that fit around your studies. Each year, the University invests more than £2.5 million to employ 3,000 of our own students in a wide range of roles, supporting our student community into part-time work. Roles available via Worklink include a range of positions, including administrative roles, support staff such as cleaners or baristas, research roles and many more. Jobs through Worklink help you to gain work experience, develop skills relevant for your future career, and improve your soft and hard skills in a professional setting. Enhance your CV and get valuable experience ready for graduate roles and feel connected to your university and local community.
Our jobs are flexible and can be scheduled around your academic commitments, so you can focus on your studies first. Our team are passionate about supporting students into work. Worklink are based in a central location on campus which is easily accessible for students and can also be contacted online.
Job context: Our Travel Survey tells us how UoB staff and students commute and what we can do to support lasting behaviour change. In 2024, we received over 6,000 responses, with our Enablers facilitating over 1,000 of these. We’d love to exceed that number this year which will be quite a challenge!
Job summary: We are looking for motivated, personable, and diligent candidates for the role of Travel Survey Enabler. Enablers will work in small teams across Edgbaston campus to let students and staff know about the survey and how to complete it.
Main duties: Each travel survey shift will take place at a different location (predominantly outdoors) on the main Edgbaston campus. You will work in a small team to:
- Engage staff and students on campus and motivate them to complete the survey via an online form
- Communicate with staff and students with clarity and confidence
- Strive to meet challenging targets for engagement
- Work as a team to ensure maximum engagement
- Understand and communicate the goals of the survey
- Appreciate key issues relating to taking surveys, including data collection and protection, and communicate with staff and students with understanding and integrity
Required knowledge, skills, qualifications & experience:
- Experience working or volunteering in a role with contact with the public
- Experience of collecting survey data, ideally via face-to-face interviews
- Experience engaging and motivating members of the public to take an action such as complete a survey or try something new
- Excellent attention to detail
- Team-working skills
- Outstanding professionalism and punctuality
- Maths and English at GCSE grade C or equivalent
- If non-native English speaker, level B2
Further details: The working pattern for this role will be casual shifts of 2 hours at a time. Three shifts available per week on Monday, Tuesday, and Thursday, either in the morning, midday, and late afternoon. The maximum working hours will be subject to the University of Birmingham’s Student Working Hour Restrictions.
For any informal queries, please contact Sophie Green (s.l.green@bham.ac.uk). The University of Birmingham restricts all students to working up to 20 hours per week during term time for a maximum of 13 consecutive weeks. If your application is successful and your course does not follow the usual academic term timetable (e.g. PGT, PGR or PhD student), you and your supervisor must formally agree vacation periods if this role exceeds 20 hours per week. In addition to this, please be aware if you are an international student you will be required to apply to the Registry for the appropriate authorised absence. You are only eligible to apply to this role if you are a current University of Birmingham student. If you are not a University of Birmingham student your application will not be considered.
To work you will need to carry out a right to work check. These checks will need to be completed prior to work commencing.
Regarding the use of AI in applications, we review hundreds of applications and shortlist candidates based on their unique perspective, motivations and potential. Cover letters generated through, or edited by, AI tools (e.g. ChatGPT or CoPilot) are easy to identify. They produce generic answers and will not score highly enough to progress. You may use AI tools for research, but all written content in your application must be your own work. Authenticity and originality are key to standing out in this process.
Due to the high volume of applications we receive, we’re unable to contact all applicants individually. You can check the progress of your application by logging into the Worklink jobs portal using the same email address you used to apply. If you haven’t heard back within six weeks of the closing date, please assume your application has been unsuccessful.
Student Casual – Travel Survey Enabler – Department – Grade 3 – 907538 in Birmingham employer: The University of Birmingham
The University of Birmingham is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. With flexible working hours, generous holiday allowances, and a commitment to quality service, staff are empowered to thrive in a supportive environment while contributing to the university's mission of excellence.
Contact Details:
The University of Birmingham Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Student Casual – Travel Survey Enabler – Department – Grade 3 – 907538 in Birmingham
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like The University of Birmingham and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at The University of Birmingham and let us see your personality shine through!
We think you need these skills to ace Student Casual – Travel Survey Enabler – Department – Grade 3 – 907538 in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and The University of Birmingham.
Get Familiar with Our Brand:Before applying, take some time to learn about The University of Birmingham and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at The University of Birmingham
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress The University of Birmingham.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which The University of Birmingham will surely appreciate.
