Student Casual – Summer Site Assistant – Student Living – Grade 2 – 900547 in Birmingham

Please note that this vacancy may be taken down early depending on the number of applications received. We advise you to submit your application promptly.

Our offer to you

At the University of Birmingham, Worklink is the dedicated student employment service which helps students to find flexible, well paid part-time roles that fit around your studies. Each year, the University invests more than £2.5 million to employ 3,000 of our own students in a wide range of roles, supporting our student community into part-time work. Roles available via Worklink include a range of positions, including administrative roles, support staff such as cleaners or baristas, research roles and many more.

Jobs through Worklink help you to gain work experience, develop skills relevant for your future career, and improve your soft and hard skills in a professional setting. Enhance your CV and get valuable experience ready for graduate roles and feel connected to your university and local community.

Our jobs are flexible and can be scheduled around your academic commitments, so you can focus on your studies first. Our team are passionate about supporting students into work. Worklink are based in a central location on campus which is easily accessible for students and can also be contacted online.

Find out more about working through Worklink here or via the student intranet.

Job context

In this position you will play a key role in the preparation of Student Accommodation for our conference groups as well as supporting the summer programme and preparation for the start of the next academic year.

You must be able to work full time hours between 6 July and 28 September 2026 including the following key dates:

2 July (training date), 11 & 12 July, 5 & 6 September & 18, 19 & 20 September 2026.

If you cannot commit to full time hours in this period, we will not be able to consider your application.

This is an extremely important role in assisting the student accommodation team prepare the site over the summer ready for our new students. The positions will be split across working at the Vale Village and Selly Oak Village.

Job summary

This summer is a really exciting time to work within the Student Accommodation team. In this position you will play a key role in the preparation of Student Accommodation for our conference groups as well as supporting the summer programme and preparation for the start of the next academic year. You will be required to take a proactive approach to work in order to ensure that our accommodation is prepared to the highest standard and all tasks are completed on time. The role will involve clearing of accommodation when residents depart, preparing study rooms and communal areas for new arrivals as well as other site tasks such as the general site upkeep. The role requires attention to detail to ensure that accurate records are maintained and that the accommodation preparation is consistent across all sites. The individual will be dedicated, committed and have a passion for delivering excellent customer service during this very busy period for Student Accommodation.

Main duties

1. Assist the Customer Service team in the auditing of accommodation to identify maintenance and repairs.
2. Assist Customer Service Team in end of contract duties, for example: rubbish removal from accommodation prior to cleaning and/or refurbishment/redecoration on site.
3. Assist with furniture and equipment removal and replacement – a lot of HEAVY LIFTING WILL BE INVOLVED and so you will need to have a good level of physical fitness.
4. Carry out cleaning and sanitising of all areas of buildings, including sweeping, mopping, damp wiping, vacuuming, using cleaning agents and cleaning equipment.
5. Report faults and maintenance defects, missing stock, emergencies (for example, floods, intruders, accidents) or building maintenance matters.
6. Conform to all Health and Safety requirements, Control of Substances Hazardous to Health COSHH regulations, to ensure a safe, high-quality service.
7. Maintain personal hygiene standards and wear the correct protective and required corporate clothing.
8. Processing maintenance issues which are reported by our residents using the required procedures and updating our systems accurately.
9. Work co-operatively, helpfully, politely with customers, colleagues and visitors, including answering queries and dealing with all situations that arise, to deliver the highest level of customer service. Treats everyone with dignity and respect in line with current equality legislation.
10. Any other duties that may be required by the Customer Service Team in order to prepare the accommodation ready for arrivals.

Required knowledge, skills, qualifications & experience

• Ability to follow and work in line with instructions, with good attention to detail
• Ability to organise and plan own work
• Ability to work as part of a team
• Ability to undertake required physical activities
• Ability to work with customers and colleagues from diverse backgrounds and offer a good service regardless of others’ differences.
• Ability to undertake work within occupied accommodation.
• Good communication skills
• Co-operative, helpful, flexible attitude
• Ability to undertake training required

Dimensions

This role does not directly manage others.

This role does not own a budget.

Planning and organising

This role will be working in response to customer orders and enquiries and is therefore mostly reactive. They will need to maintain an awareness of how their work links with others, and to ensure certain activities are completed within a shift.

Problem solving and decision making

The role will undertake a variety of activities that are very similar in nature, with most problems arising being ones that have been seen before, with the role holder knowing how to resolve it from experience. This role will be expected to work within prescribed ways of working, with little to no latitude to deviate.

Internal and external relationships

This role will be a customer facing role and will be expected to be polite, responsive, friendly and courteous at all times, dealing with enquiries in a professional manner that leaves customers feeling well treated. There may be times when the role must deal with complaints and difficult customers.

The role will work collaboratively with team members to provide a high-quality customer experience.

Further details

Organisation chart

Typically:

Senior Management Team

↓

Customer Service Managers

↓

Customer Service Assistants/Summer Site Assistant

The positions will be split across working at the Vale Village and Selly Oak Village.

You must be able to work full time hours between 6 July and 28 September 2026 including the following key dates:

2 July (training date), 11 & 12 July, 5 & 6 September & 18, 19 & 20 September 2026.

If you cannot commit to full time hours in this period, we will not be able to consider your application.

For any informal queries, please contact Alice Burton (a.burton.1@bham.ac.uk).

The University of Birmingham restricts all students to working up to 20 hours per week during term time for a maximum of 13 consecutive weeks. If your application is successful and your course does not follow the usual academic term timetable (e.g. PGT, PGR or PhD student), you and your supervisor must formally agree vacation periods if this role exceeds 20 hours per week. In addition to this, please be aware if you are an international student you will be required to apply to the Registry for the appropriate authorised absence.

You are only eligible to apply to this role if you are a current University of Birmingham student. If you are not a University of Birmingham student your application will not be considered.

To work you will need to carry out a right to work check. These checks will need to be completed prior to work commencing.

Regarding the use of AI in applications, we review hundreds of applications and shortlist candidates based on their unique perspective, motivations and potential. Cover letters generated through, or edited by, AI tools (e.g. ChatGPT or CoPilot) are easy to identify. They produce generic answers and will not score highly enough to progress. You may use AI tools for research, but all written content in your application must be your own work. Authenticity and originality are key to standing out in this process.

Due to the high volume of applications we receive, we’re unable to contact all applicants individually. You can check the progress of your application by logging into the Worklink jobs portal using the same email address you used to apply. If you haven’t heard back within six weeks of the closing date, please assume your application has been unsuccessful.