Senior Education Support Administrator - College of Medicine and Health - 54712 - Grade 5 in Birmingham

Location: University of Birmingham, Edgbaston, Birmingham UK

Full time starting salary is normally in the range £30,062 to £31,900, with potential progression once in post to £35,883

Grade: 5

Part Time 0.5 FTE (17.5 hours per week over 3 days)

Permanent

Closing date: 14th June 2026

We invite you to join us at a "UoB Senior Education Support Administrator Information Session". This will be an open session for everyone who signs up to attend where you can learn more about the role, ask questions, and hear more about what it's like to work at the University of Birmingham.

Our offer to you:

• People are at the heart of what we are and do.
• The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years.
• We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.
• We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme.
• We believe there is no such thing as a typical member of staff and that diversity is a source of strength.
• Supporting our people to achieve a healthy work/life balance is important.
• You will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme.

Background:

We have an exciting opportunity for an experienced administrator to join our diverse and vibrant Education support teams supporting students and staff across the University. We are passionate about providing service excellence and these roles will offer you the scope to contribute by proactively identifying ways of enhancing the student experience, providing expert guidance and advice and supporting the successful delivery of academic programmes.

Role Summary:

You will join a professional services team which is passionate about providing excellent administration support for students and staff.

Main Duties:

• Act as primary contact for academic staff involved in the Schools’ /Programmes’ learning and teaching.
• Deal with higher profile contacts on own initiative.
• Work with and support your team to plan, organise, maintain and deliver activities.
• Make a substantial contribution to the management, development and implementation of operational processes.
• Prepare and deliver management and institutional reports.
• Compile, manipulate, analyse and interpret large and complex data sets.
• Support the development of systems and procedures to assist in the day to day running of School/Programme administration.
• Responsible for the regular review and update of key documentation.
• Support periodic quality assurance related audits.
• Providing a professional secretarial service to relevant committees and meetings.
• Proactively identify ways of enhancing the curriculum and student experience.
• Manage all data in accordance with University policy and Data Protection Regulations.

Other Duties:

The post-holder will undertake any other duties that may be assigned by the relevant management team in support of more complex activities.

Person Specification or Required Knowledge, Skills, Qualifications, Experience:

• Substantial professional experience in a variety of similar roles.
• GCSEs to a minimum of grade C/4 in English and Mathematics (or equivalent qualifications).
• A levels or an equivalent level 3 qualification.
• Comfortable in a role where you take significant responsibility.
• Able to set the standard for other colleagues, acting as a role model and coaching staff as appropriate.
• Well organised with the ability to prioritise work.
• Exemplary attention to detail and the ability to work confidentially.
• An understanding of the importance of equality and diversity in the workplace.

Informal enquiries to Gemma Beckett, email: g.a.b.beckett@bham.ac.uk