At a Glance
- Tasks: Support student recruitment and administration for casual work opportunities on campus.
- Company: Join the University of Birmingham, a leading global institution with a vibrant community.
- Benefits: Enjoy 40 days holiday, flexible working, and professional development opportunities.
- Other info: Dynamic work environment with excellent career growth and a commitment to diversity and inclusion.
- Why this job: Make a difference by helping students find work while they study and boost their employability.
- Qualifications: Experience in recruitment and strong customer service skills are essential.
The predicted salary is between 27546 - 29171 £ per year.
Location: University of Birmingham, Edgbaston, Birmingham UK
Full time starting salary is normally in the range £27,546 to £29,171, with potential progression once in post to £32,595.
Grade: 4
Full Time, Fixed Term contract up to April 2027
Closing date: 30th July 2026
Our offer to you:
- People are at the heart of what we are and do.
- The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university.
- We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.
- We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential.
- Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University.
- We offer a variety of flexible working arrangements.
- You will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme.
Background:
The University of Birmingham is a global institution working within a diverse and vibrant City, offering an inspiring education to our students and undertaking critically important research. Professional Services put students at the heart of all they do and enable an exceptional educational experience.
Department Overview:
Campus Services (CS) employs over 900 staff with a turnover exceeding £65m in the last financial year. CS plays a key role in the quality of the student, staff, and visitor experience, providing services across diverse areas such as the University’s sporting facilities, food and beverage, cleaning, conferencing, hotel operations, day nurseries, Portering, post, branded and own-brand retail outlets, visitor services and attractions, student housing, transport, waste disposal and recycling.
Worklink is the University of Birmingham’s on campus student casual work recruitment service, dedicated to helping students find flexible work on campus while they study.
Role Summary:
The purpose of this role is to support Worklink in developing and maintaining a student casual work service, working to place students across a range of University departments and roles on campus and provide end-to-end administration support for student casual workers.
Main Duties:
- Managing recruitment campaigns including advertising jobs, shortlisting, issuing casual work offers and liaising with hiring managers to support them through the recruitment process.
- Responding to queries in-person as well as via the Worklink Portal and telephone and escalating where appropriate.
- Working collaboratively with the Worklink team to ensure recruitment and payroll deadlines are met.
- Ensuring full compliance with employment legislation and internal University policies.
- Liaising with stakeholders including hiring managers, HR, Payroll and the IT Service Desk.
- Attending events to promote the Worklink service to students.
- Contributing to regular team meetings, one-to-ones and performance reviews.
- Providing support and cover for other Worklink team members during demanding workloads and absence.
- Ensuring own activity meets agreed SLAs, milestones and KPIs.
- Conduct data entry onboarding tasks including processing casual assignments on the system, ending assignments, conducting DBS checks when required for the job role.
Required Knowledge, Skills, Qualifications, Experience:
- Experience of working in a recruitment role.
- A strong customer service focus and proactive approach to resolving queries.
- Excellent communication skills and ability to adapt to a diverse range of customers.
- Ability to work independently and manage own workload.
- Excellent IT Skills including Microsoft Office.
- Resilience when working under pressure.
- Excellent attention to detail.
- GCSEs to a minimum of grade C/4 in English and Mathematics grade C minimum (or equivalent level 2 qualification).
- Able and willing to work flexibly.
Informal enquiries to Rami Khayal, email: r.m.khayal@bham.ac.uk
Recruitment and Operations Administrator - Worklink - 107737 - Grade 4 in Birmingham employer: The University of Birmingham
The University of Birmingham is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. With flexible working hours, generous holiday allowances, and a commitment to quality service, staff are empowered to thrive in a supportive environment while contributing to the university's mission of excellence.
Contact Details:
The University of Birmingham Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Recruitment and Operations Administrator - Worklink - 107737 - Grade 4 in Birmingham
✨Join HR Networks
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We think you need these skills to ace Recruitment and Operations Administrator - Worklink - 107737 - Grade 4 in Birmingham
Some tips for your application 🫡
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How to prepare for a job interview at The University of Birmingham
✨Brush Up on HR Best Practices
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