Food and Beverage Manager - Campus Services - 104553 - Grade 5 in Birmingham

Location: University of Birmingham, Edgbaston, Birmingham UK

Full time starting salary is normally in the range £30,062 to £31,900, with potential progression once in post to £35,883

Grade: 5

Full Time, Permanent

Closing date: 6th October 2026

Our offer to you:

• People are at the heart of what we are and do.
• The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university.
• We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.
• We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential.
• Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University.
• You will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme.

Department Overview:

As part of Campus Services, the Business and Operations department offers a wide variety of outlets to staff, students and visitors across campus and in our student accommodation. These range from small coffee shops and bars to large restaurants, as well as providing hospitality services for conferences and events held on campus.

Role Summary:

You will be responsible for leading a team to deliver excellent customer service in any one of those areas/outlets and for planning and delivering to key performance indicators once the budget has been set. Our Food and Beverage Managers provide proactive support to our Senior Management Team and to the Food and Beverage team's success.

Main Duties:

• Ensure that areas within your area of responsibility are set up and operated adhering to your Standard Operating Procedures or Brand Guidelines.
• Create and deliver a sales plan to achieve the sales target for the unit.
• Control all associated costs; Staff Costs, Casuals, Gross Profit %, Maintenance & Repairs, Consumables, any other Controllable Costs.
• Manage the operation of the stock system, to deliver great product availability, whilst minimising waste.
• Deliver all event activity on time and within budget constraints.
• Ensure that your area of responsibility is operated in a safe and efficient manner.
• Ensure that the agreed standard of food and beverage service are delivered at all times.
• Audit the units on a regular basis to address any potential or developing problems as they arise.
• Ensure that all administration and paperwork is completed in a professional and timely manner.

Leadership:

• Ensure adherence to University HR policies and procedures and relevant employment law for all staff.
• Ensure that goals and objectives are set for the staff, developing organisational capability.
• Displays a “customer comes first” attitude by ensuring excellent service.
• Anticipate customer and unit needs by constantly evaluating environmental and customer’s needs.
• Ensure that customer feedback is collected, processed and action plans implemented.
• Create and deliver rolling training plans for new and existing team members.

Operational requirements:

Contracts are annualised and based on 36 hours per week (or pro rata) inclusive of weekdays, weekends, bank holidays and closed days on a rota basis, including evening work activities.

Required Knowledge, Skills, Qualifications, Experience:

• Educated to NVQ level 3 in a relevant subject area or can demonstrate the level of knowledge required to carry out the role.
• Considerable experience of working at a supervisory or management level within a commercial food service and preparation environment.
• A current Food Safety level 4 certificate.
• Full, clean driving license as your role may involve driving University vehicles.
• Current Personal License holder for the sale of alcohol, or be willing to obtain said license with training and support.
• Ability to contribute to developing sales and service plans to grow the business.
• In-depth knowledge of the Health and Safety at Work Act, HACCP, COSHH, waste disposal and other regulatory guidance.
• Proficiency with Microsoft suite of programs.
• Clear and concise communication skills are essential.
• Excellent organisational skills with the ability to lead a team.
• Highly motivated, team player able to engage across multiple student and staff groups.

Internal and External relationships:

Professional working relationships across the catering team and with your manager in particular. Leading your team members. Customers and suppliers.