Education Support Team Manager - School of Life and Environmental Sciences - 80875 - Grade 6 in Birmingham

Location: University of Birmingham, Edgbaston, Birmingham UK

Full time starting salary is normally in the range £33,002 to £35,608 with potential progression once in post to £39,906

Grade: 6

Full Time, Fixed Term Contract up to February 2028

Closing date: 28th June 2026

Our offer to you:

People are at the heart of what we are and do. The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.

We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.

Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.

The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.

Role Summary:

At the University of Birmingham, students are at the heart of all we do. You will lead and manage a professional services team which is passionate about providing excellent administrative support for students and staff. Duties may vary between teams, but you will be responsible for taking the lead in all aspects of administration supporting academic staff and the delivery of our teaching and research programmes for students. You will oversee the delivery of all teaching and learning related activity within your designated service area. This will involve managing teams of Professional Services staff and working closely with key senior academic educational leads and the Professional Services network across your designated service area.

Main Duties:

• Staff Management and Recruitment: Provide leadership to and manage a team(s) responsible for delivering administrative services to support the educational strategy of your designated service area. Recruit and line manage staff, providing continuous support, development, mentoring and training for a specified team. Promote equality and values diversity, acting as a role model and fostering an inclusive working culture.
• Administrative Service: Ensure accuracy and establish sufficient quality control/data checking methodologies. Support the development of plans within your designated service area and, at times, within the University. Prepare and deliver management and institutional reporting within set deadlines analysing and interpreting complex data sets where required. Troubleshoot and problem solve for any general issues that arise, escalating as necessary to the relevant section or colleague.
• Education Support: Manage, maintain, and oversee all teaching and learning related activity in accordance with University/Regulatory Body regulations/Codes of Practice across the academic cycle. Maintain a focus on the quality of the student experience in your service area, working collaboratively and creatively with colleagues to support student engagement and promote enhancement opportunities.

Required Knowledge, Skills, Qualifications, Experience:

• Educated to Degree level (or equivalent level qualifications).
• Significant practical experience in a similar role.
• A levels or an equivalent level 3 qualification.
• GCSEs to a minimum of grade C/4 in English and Mathematics (or equivalent qualifications).

You will be:

• Experienced in a role where you are expected to provide staff support, development, and motivation.
• Significantly experienced in communicating and collaborating with all levels of staff.
• Able to influence change and decision making by evaluating work and analysing the benefits, costs and risks of alternative scenarios.
• Personally well organised, with high levels of team organisation skills.

In addition to the above, you should be able to demonstrate and/or evidence the following:

• Excellent communication skills with a proven ability to communicate effectively with staff, students, and external stakeholders.
• Exemplary attention to detail and the ability to work confidentially.
• The ability to act with tact and diplomacy when dealing with confidential matters.
• Proven IT literacy with demonstrable proficiency in the use of the Microsoft Office suite of programmes.
• The ability to work to tight deadlines in a collaborative team environment.
• The ability to cope with change in a fast moving, dynamic environment.
• The ability to develop and manage service delivery capability to high standards.
• Knowledge of the protected characteristics of the Equality Act 2010.

Dimensions:

As a key team manager you will be expected to lead and motivate a team or teams with multiple members to provide an excellent service. You will have responsibility for managing the administration of a portfolio of study elements delivered by a range of academic staff. Your team’s customers will number in the dozens of academic staff and other colleagues, and hundreds or thousands of students.

Internal and external relationships:

This role will be liaising with internal (and in some cases, external) colleagues and stakeholders, potentially across the University as you will contribute on working groups etc.

Informal enquiries to Kelly Chilton-Davies, email: k.chiltondavies@bham.ac.uk

We believe there is no such thing as a 'typical' member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas, innovation and debate at the heart of University life.