Education Support Manager - College of Engineering and Physical Sciences - 98630Z26 - Grade 7 in Birmingham

Full time starting salary is normally in the range £36,636 to £46,049, with potential progression once in post to £48,822. Grade: 7. Full Time, Fixed Term contract up to October 2027. Closing date: 26th July 2026.

This role is also open as an internal secondment opportunity which would need to be agreed by your current line manager.

The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.

We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.

Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.

The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.

This role is based within the College of Engineering and Physical Sciences and plays a vital role in supporting the management and development of educational provision working closely with senior academics and Professional Services colleagues to enable the College to deliver excellence in teaching.

The post holder will possess a broad understanding of how academia operates as a business and will be responsible for the management and optimisation of administration for all learning, teaching and quality administrative processes. They will work with Education Support Office staff across the College, lead on defined Education projects and make a major contribution to strategic discussions, developing policy and procedure in Schools ensuring consistency of practice and delivery of the College strategy.

Main Duties:

• To work closely with School Heads of Education, and the wider College Education team to enhance and maintain the quality of education in line with University, College and School education strategy and the College strategic plan.
• Work independently, whilst consulting with senior academic staff, senior College staff and Heads of Operations on the development and implementation of procedures to support change using an open and inclusive leadership style to gain commitment from all staff for any initiatives they implement.
• Manage education-related administrative processes, ensuring they are robust, flexible and operate effectively interfacing with colleagues at both College and University level.
• Undertake regular reviews of education processes and systems to ensure that they remain efficient, integrated, fit for purpose and in line with current University, College and School quality assurance practices, current sector guidance and best practice.
• Ensure that the shape of support in each School is fit for purpose, reviewing and balancing the allocation of responsibilities within the teams to ensure that an effective and efficient service is delivered.
• Offer specialist advice about University systems, policies and regulations concisely in addition to reviewing, interpreting and implementing any new systems, policies or regulations.
• Maintain an overview of curriculum development, taking responsibility for the integrity of information held at School, College and University level.
• Represent the College on Committees and Groups as directed by the Deputy Director of Operations (Education) and Head of Operations (Education).
• Work with professional services and academic colleagues to support the delivery of change projects across the College, planning and ensuring delivery within set timescales.
• Prepare and where appropriate, present reports, proposals and papers for stakeholders and senior meetings.
• Coach and encourage staff in a supportive environment, demonstrating willingness to listen, engage and support.
• Contribute to and deliver training and other forms of support to staff within the College.
• Promote and encourage professional development opportunities for the staff you manage, through the Professional Development Review process and the Birmingham Professional initiative.
• Nurture good working relationships to ensure effective communication of College initiatives.
• Undertake any other duties as may reasonably be required by the Head of Operations (Education), Deputy Director of Operations (Education) or Director of Operations.

Required Knowledge, Skills, Qualifications, Experience:

• First Degree (or equivalent qualification), or equivalent relevant work experience.
• Significant experience of working in Higher Education senior administration and/or management.
• Knowledgeable of the environmental, economic and political factors impacting on Higher Education.
• Experienced in analysing complex information and of contributing to action plans, strategic plans and quality reviews.
• Experienced in working within a customer centric organisation.
• Experienced in managing staff, delegating work to colleagues and collaborating with others at a senior level to deliver change and/or projects.
• High level of competence in the use of IT with proficient experience of using Microsoft Office, databases (preferably student record systems) and online learning resources.
• Excellent interpersonal skills, experience of working collaboratively with the ability to establish good working relationships with colleagues at every level of an organisation.
• Excellent organisational skills.
• The ability to cope with change in a fast moving, dynamic environment.
• Ability to demonstrate effective negotiating and positive influencing skills.
• Ability to demonstrate tact and diplomacy, and the ability to deal discreetly with confidential and sensitive matters.
• Excellent communications skills.
• Ability to work with minimum supervision, and be self-motivated but also able to work as part of a larger team.
• Exemplary attention to detail and the ability to work confidentially, use judgement and make appropriate decisions.
• Excellent understanding of delivering excellent customer service and the ability to influence others to deliver.
• Demonstrate a flexible, positive and creative approach to work and meticulous attention to detail.
• Demonstrate ability to acquire knowledge and understanding of detailed University policies and procedures and apply them in practice.
• An understanding of the importance of equality and diversity in the workplace.
• Ability to identify and respond to equality and diversity issues in line with relevant policies and procedures.

Informal enquiries to Melissa Fletcher, email: m.l.fletcher@bham.ac.uk