Education Support Administrator - College of Medicine and Health - 49511 - Grade 4 in Birmingham

Location: University of Birmingham, Edgbaston, Birmingham UK

Full time starting salary is normally in the range £27,546 to £29,171, with potential progression once in post to £32,595

Grade: 4

Full Time, Permanent

Closing date: 28th June 2026

Our offer to you:

• People are at the heart of what we are and do.
• The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university.
• We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.
• We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential.
• Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University.
• We offer a variety of flexible working arrangements.
• You will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme.
• The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus.

Role Summary:

At the University of Birmingham, students are at the heart of all we do. You will be able to develop a wide range of skills, both technical and administrative, and may also have the opportunity to lead on specific tasks within the team. You will join a professional services team which is passionate about providing excellent administration support for students and staff.

Main Duties:

• Act as the first point of contact providing relevant and timely information to students, staff and external providers, answering queries promptly and handling any issues from initial contact to resolution.
• Provide administrative support for a wide range of activities in delivering the annual cycle of teaching and learning.
• Regularly communicate relevant information to students, staff and external providers.
• Provide administrative support for event planning and delivery which enhances the curriculum and student experience.
• Use a variety of complex University systems and processes to collate, manipulate and interpret sets of data, and produce routine reports.
• Contribute to the annual programme/module review and evaluation processes.
• Provide a professional secretarial service to relevant committees and meetings where required.

Required Knowledge, Skills, Qualifications, Experience:

• Some professional experience in similar roles; and GCSEs to a minimum of grade C/4 in English and Mathematics (or equivalent qualifications).
• Comfortable in a role where you take responsibility for specific tasks.
• Able to communicate clearly and effectively with others.
• Well organised with the ability to prioritise work proactively, independently and as part of a team.
• Experience of using and maintaining complex work systems e.g. student databases/record systems or equivalent.
• Exemplary attention to detail and the ability to work confidentially.

Dimensions:

You will not be required to line manage anyone in this role or manage a budget. You will be required to manage and prioritise a varied workload to deliver within required time frames.

Internal and external relationships:

This role will be liaising with internal colleagues and stakeholders, and possibly external stakeholders as well with an expectation on maintaining good working relationships with all.

Informal enquiries to Jenny Moore, email: j.r.moore@bham.ac.uk