At a Glance
- Tasks: Support and manage software deployment for staff and students using cutting-edge technologies.
- Company: Join the University of Birmingham, a leading global university with a vibrant community.
- Benefits: Enjoy 40 days holiday, flexible working, and professional development opportunities.
- Other info: Be part of a diverse team committed to innovation and continuous improvement.
- Why this job: Make a real impact in IT while working in a dynamic and inclusive environment.
- Qualifications: Degree or relevant experience in IT, with strong skills in application packaging and deployment.
The predicted salary is between 33002 - 35608 £ per year.
Location: University of Birmingham, Edgbaston, Birmingham UK
Full time starting salary is normally in the range £33,002 to £35,608 with potential progression once in post to £39,906
Grade: 6
Full Time, Permanent
Closing date: 28th June 2026
The role of IT Services is to ensure that the University of Birmingham community has access to responsive, resilient, secure and accessible systems and support. Our technologies enable our students, staff, researchers, visitors, and partners to confidently and creatively use digital services, technology, and data for the benefit of their learning, teaching, research, or work.
The role sits within the Endpoint and Software Configuration team, responsible for configuring staff and student devices and delivering software via self-service platforms. It supports hybrid working by agreement, with periods requiring full on-campus presence.
The post holder provides software and hardware support across campus, using expertise in operating system deployment, application packaging, deployment and lifecycle management in a large, complex environment. This includes packaging and deploying applications for Windows and macOS using Microsoft Configuration Manager, Intune, AppsAnywhere and JAMF Pro.
Main Duties:
- Manage and support application packaging and deployment to users and devices across the University, including remote sites, using Microsoft Configuration Manager, Intune, AppsAnywhere, and JAMF Pro.
- Assume responsibility for the packaging, deployment, and thorough testing of applications to ensure optimal delivery, functionality, and seamless integration within hosted environments and platforms.
- Develop software installation packages for both in-house developed and commercial-off-the-shelf software.
- Monitor critical services (Microsoft Configuration Manager, Intune, AppsAnywhere, and JAMF Pro) and collaborate with team members to ensure systems are effectively documented, maintained, and upgraded or patched as required.
- Manage application deployments within Active Directory by coordinating deployments via Configuration Manager, Intune, AppsAnywhere, and JAMF Pro, making effective use of OUs and security groups.
- Coordinate both third-party and internal application deployments related to version updates and revisions.
- Demonstrate strong communication skills to facilitate comprehensive consultation with customers and service providers at every stage.
- Maintain and update documentation, procedures, and processes as needed.
- Deliver one-to-one training and guidance to device users, both in person and through written Knowledge Base articles.
- Provide continuous support for desktop services, collaborating closely with the central ITS Service Desk and senior team members to ensure efficient resolution of support calls and thorough documentation for future reference.
Required Knowledge, Skills, Qualifications, Experience:
- Educated to Degree level (or equivalent qualifications) or relevant technical qualification and relevant experience.
- Fully conversant and proficient with Autopilot, AppsAnywhere, Intune, Jamf Pro, MacOS Operating System, Microsoft Configuration Manager, Microsoft Windows Client Operating System.
- Strong scripting skills in PowerShell & Bash.
- A strong customer service orientation, showing the ability to both understand/interpret end user requirements and articulate IT solutions that deliver on end user business requirements.
- Excellent communication skills with both internal and external users demonstrating an ability to communicate complex IT technical problems in a non-technical manner.
- Experience of software and application packaging in a complex enterprise environment with existing knowledge in Microsoft Configuration Manager, Intune & Jamf Pro.
We believe there is no such thing as a 'typical' member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas, innovation and debate at the heart of University life.
Desktop and Server Support Specialist (Endpoint Management) - IT Services - 99981 - Grade 6 in Birmingham employer: The University of Birmingham
The University of Birmingham is an exceptional employer, offering a vibrant work culture that prioritises diversity, inclusion, and employee development. With a commitment to professional growth through the Birmingham Professional programme, generous benefits including 40 days of paid holiday, and a supportive environment for work/life balance, employees can thrive both personally and professionally. Located in the picturesque Edgbaston area, the university provides excellent transport links and a wealth of on-campus amenities, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Details:
The University of Birmingham Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Desktop and Server Support Specialist (Endpoint Management) - IT Services - 99981 - Grade 6 in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current employees at the University of Birmingham on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to desktop and server support. We recommend setting up mock interviews with friends or using online platforms to get comfortable with articulating your skills.
✨Tip Number 3
Showcase your technical skills during the interview! Bring examples of past projects or challenges you've tackled, especially those involving Microsoft Configuration Manager or Intune. This will demonstrate your hands-on experience.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Desktop and Server Support Specialist (Endpoint Management) - IT Services - 99981 - Grade 6 in Birmingham
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your unique style and experiences.
Tailor Your Application:Make sure to customise your application for the Desktop and Server Support Specialist role. Highlight your relevant skills and experiences that match the job description, especially around application packaging and deployment.
Showcase Your Skills:Don’t just list your qualifications; demonstrate how your skills in tools like Microsoft Configuration Manager and Intune can benefit us. Use specific examples to illustrate your expertise!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team at the University of Birmingham!
How to prepare for a job interview at The University of Birmingham
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Configuration Manager, Intune, and JAMF Pro. Be ready to discuss how you've used these tools in past roles, as well as any challenges you've faced and how you overcame them.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of complex issues you've troubleshot in the past. Highlight your approach to diagnosing problems and the steps you took to resolve them, especially in a large, complex environment.
✨Communicate Clearly and Confidently
Practice explaining technical concepts in simple terms. The interviewers will want to see that you can communicate effectively with both technical and non-technical staff, so be ready to demonstrate this skill.
✨Emphasise Your Customer Service Orientation
Be prepared to discuss how you've provided excellent customer service in previous roles. Share examples of how you've understood user requirements and delivered IT solutions that meet their needs, showcasing your ability to prioritise and manage workloads.
