Deputy Education Support Manager - College of Social Sciences - 80447Z26 - Grade 6 in Birmingham

Location: University of Birmingham, Edgbaston, Birmingham UK

Full time starting salary is normally in the range £33,002 to £35,608 with potential progression once in post to £39,906

Grade: 6

Full Time, Fixed Term contract up to May 2027

Closing date: 27th May 2026

This role is also open as an internal secondment opportunity which would need to be agreed by your current line manager.

Our offer to you:

• People are at the heart of what we are and do.
• The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university.
• We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.
• We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential.
• Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements.
• You will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme.

Background:

The School of Social Policy & Society’s mission is ‘to understand the world – but also to change it’. This means carrying out high quality and relevant research but then using this as a starting point for making a practical difference in the real world through our teaching, our professional training, our policy advice and our work with local communities, the public and the media.

Role Summary:

At the University of Birmingham, students are at the heart of all we do. You will lead and manage a professional services team which is passionate about providing excellent administrative support for students and staff. Duties may vary between teams, but you will be responsible for taking the lead in all aspects of administration supporting academic staff and the delivery of our teaching and research programmes for students.

Main Duties:

• Staff Management and Recruitment: Provide leadership to and manage a team(s) responsible for delivering administrative services to support the educational strategy of your designated service area. Recruit and line manage staff, providing continuous support, development, mentoring and training for a specified team.
• Administrative Service: Ensure accuracy and establish sufficient quality control/data checking methodologies. Support the development of plans within your designated service area and, at times, within the University.
• Education Support: Manage, maintain, and oversee all teaching and learning related activity in accordance with University/Regulatory Body regulations/Codes of Practice across the academic cycle.

Required Knowledge, Skills, Qualifications, Experience:

• Educated to Degree level (or equivalent level qualifications).
• Significant practical experience in a similar role.
• A levels or an equivalent level 3 qualification.
• GCSEs to a minimum of grade C/4 in English and Mathematics (or equivalent qualifications).

You will be:

• Experienced in a role where you are expected to provide staff support, development, and motivation.
• Significantly experienced in communicating and collaborating with all levels of staff.
• Able to influence change and decision making by evaluating work and analysing the benefits, costs and risks of alternative scenarios.
• Personally well organised, with high levels of team organisation skills.

Dimensions:

As a key team manager you will be expected to lead and motivate a team or teams with multiple members to provide an excellent service. You will have responsibility for managing the administration of a portfolio of study elements delivered by a range of academic staff.

Planning and organising:

You will be required to develop initiatives and approaches proactively, identify and recommend improvements to the service, and work across the College and University as required.

Problem solving and decision making:

You will be expected to provide expert advice and proactively troubleshoot when issues arise.

Internal and external relationships:

This role will be liaising with internal (and in some cases, external) colleagues and stakeholders.

Informal enquiries to Maria Thi Bui, email: m.thibui@bham.ac.uk

We believe there is no such thing as a 'typical' member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas, innovation and debate at the heart of University life.