Communications and Events Supervisor - Campus Services - 48510 - Grade 6 in Birmingham

Location: University of Birmingham, Edgbaston, Birmingham UK

Full time starting salary is normally in the range £33,002 to £35,608 with potential progression once in post to £39,906

Grade: 6

Full Time, Permanent

Closing date: 18th June 2026

Our offer to you:

People are at the heart of what we are and do. The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.

We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.

Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.

The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.

Background:

Department overview: Winterbourne House and Garden is owned by the University of Birmingham and sits under the Campus Services directorate. In addition to Winterbourne, Campus Services are responsible for a huge range of services including student accommodation, catering, cleaning and waste management, conferences and events, delivering the University’s post, day nurseries, Edgbaston Park Hotel and Conference Centre, security and also Sport and Fitness.

Restored to its Edwardian Arts and Craft splendour, Winterbourne House and Garden is a unique heritage attraction set within 7-acres of beautiful botanic gardens. Only minutes from Birmingham city centre, Winterbourne is a hidden gem home to beautiful antiques, over 6,000 plant species from around the world, 3 National Plant Collections, and today, welcomes over 90,000 visitors annually.

Role Summary:

Part of the Visitor Services Team at Winterbourne House and Garden, the Communications and Events Officer role is responsible for the daily management and delivery of our events programme, membership scheme, volunteering and group bookings, also supporting front of house functions as required. They work closely with the Campus Services Marketing department to deliver timely communications and campaigns. The role manages smaller projects in their entirety, or manages elements of larger projects, to support various aspects of Winterbourne’s visitor engagement and development. The role deputises for the Visitor Services Department in the absence of the Visitor Operations Manager.

Main Duties:

• Volunteer Management: In partnership with the Visitor Operations Manager (VOM) the post holder will lead on implementing the ongoing development of Winterbourne’s Volunteer programme. Using industry best practice they will work with Departmental Heads to advise them on the Volunteer Journey from recruitment, through induction to exit and assist in the development of new roles to support business needs. The post holder will be responsible for all volunteer records and the relevant GDPR compliance.
• Events: The post holder will devise and manage a programme of events that broadens Winterbourne’s audience demographic and creates new streams of income, utilising internal and external contacts in the sector to deliver high-quality, cost-effective events.
• Comms and Marketing: Working with Campus Services Marketing (CSM) and the VOM the post holder will set priorities for Winterbourne’s marketing activity, in line with Winterbourne’s Business Plan.
• Visitor Engagement: In partnership with the Visitor Operations Manager, the post holder will be responsible for devising and coordinating all aspects of Membership administration, providing support to members of the visitor services team on the CRM system and online membership system.

Additional duties:

• The post holder will represent Winterbourne at relevant internal and external meetings, to enable knowledge sharing and to advocate for Winterbourne and the University.
• Provide front of house cover for Winterbourne’s Visitor reception and Shop as required.
• Participate in the Duty Manager rota.

Required Knowledge, Skills, Qualifications, Experience:

• Educated to Degree level (or equivalent qualifications) - where no equivalent qualification is held, significant practical relevant experience and expertise in a similar role will be required.
• Evidence of literacy and numeracy, with the ability to write clearly, and to analyse information and data.
• Professional experience in a Communications, Events and/or Marketing role, but including some events planning experience.
• Highly proficient IT skills, including the MS Office and website editing software.
• Excellent communication skills, including the ability to write for different audiences, and to required deadlines.

The University is committed to safeguarding and we promote safe recruitment practice, therefore all associated pre-employment checks will be undertaken before any appointment is confirmed. Due to the nature of the work undertaken in this role all successful applicants will be subject to a satisfactory DBS clearance prior to appointment.