Cluster Manager - Campus Services - 30066 - Grade 6 in Birmingham

Location: University of Birmingham, Edgbaston, Birmingham UK

Full time starting salary is normally in the range £33,002 to £35,608 with potential progression once in post to £39,906.

Grade: 6

Full Time, Permanent

Closing date: 7th May 2026

Our offer to you:

People are at the heart of what we are and do. The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.

We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.

Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.

The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.

Background:

As part of Campus Services, the Business and Operations department offer a wide variety of outlets to staff, students and visitors across campus and in our student accommodation. These range from small coffee shops, bars to large restaurants, as well as providing hospitality services for conferences and events held on campus. The post-holder will be responsible for managing a team and providing excellent customer service in any one of those areas/outlets.

Role Summary:

As a Food and Beverage Cluster Manager, you will oversee the operations across a group of outlets/functions. You will be responsible for leading teams in providing excellent customer service in each of those areas/outlets and for providing proactive managerial assistance in contributing to financial planning, target setting and delivering key performance indicators.

Main Duties:

• The key focus for this role is to deliver all operating standards for your area of responsibility, ensuring operational and standards audits are passed, whilst maintaining sales, cost and profit control and delivering budget expectations.
• Provide leadership for all day-to-day operational activity within your areas, with responsibility for maintaining and improving operational efficiency and quality of service.
• You will ensure all aspects of service provision are responsive and well managed, and that the units in your control respond promptly and efficiently to customer feedback.
• You will have a responsibility for ensuring that operations in your areas are managed in a safe manner, including ensuring the agreed standard of food and beverage is delivered at all times and meets all legal requirements.
• Deliver business processes, people and resources within operational area.
• You will have broad managerial responsibility for the teams in your areas and you will ensure that managers in your team are adhering to policy and procedure at all times.
• You will be responsible for sales plans in your areas and for overall cost control.
• Ensure that the University financial policies and procedures are adhered to at all times for areas of responsibility.

Required Knowledge, Skills, Qualifications, Experience:

• Educated to Degree level in a relevant area such as hospitality, or significant practical experience of working at a management level within a commercial food service/preparation environment.
• Current Food Safety level 4 qualification.
• Excellent people management skills with the ability to motivate staff to deliver excellence.
• Full, clean driving license as your role may involve driving University vehicles.
• Current Personal License holder for the sale of alcohol, or be willing to obtain said license with training and support.
• Health and Safety Level 3 qualification.
• Excellent IT skills, with experience of using the full range of Microsoft suite of programs.
• Clear and concise communication skills are essential as you will be in regular communication with managers, staff and customers.
• Highly motivated, team player able to engage across multiple student and staff groups with the ability to work under pressure and to timelines.

Informal enquiries to Karen Morrey, email: k.e.morrey@bham.ac.uk