Case Manager: Student Health and Professionalism Concerns - College of Medicine and Health - 107489 - Grade 7 in Birmingham

Location: University of Birmingham, Edgbaston, Birmingham UK

Full time starting salary is normally in the range £36,636 to £46,049 with potential progression once in post to £48,822

Grade: 7

Full Time, Fixed Term contract up to August 2027

Closing date: 14th June 2026

Background

Students on professional healthcare programmes within the College of Medicine and Health are required to demonstrate professional standards of health and conduct in order to be considered fit to practise in their chosen profession. The College therefore has a responsibility to the professions, the public and employers to ensure that only those students who are fit to practice are permitted to complete the curriculum and graduate.

The College is required to manage increasingly complex academic appeals and Fitness to Practise referral cases which could result in a) legal repercussions, b) students graduating who are not fit to practise in a health care profession, and c) refusal of registration and licence to practise by the relevant Public Statutory Regulatory Bodies (e.g. General Medical Council (GMC), General Dental Council (GDC), Nursing and Midwifery Council (NMC), General Pharmaceutical Council (GPhC)). The post holder will be responsible for managing the cases - some of which may last several months before resolution and where some students may engage legal representation, to a conclusion whilst considering the reputation of the College and University and ensuring cases are handled so as to mitigate against legal action and judicial review.

Role Summary

We have an exciting opportunity for a Case Manager: Student Health & Professionalism Concerns (Fitness to Practise within a Healthcare Profession) to join our diverse and vibrant Education support teams supporting students and staff across the University. We are passionate about providing service excellence and the role will offer you the scope to contribute by proactively leading a team and identifying ways of enhancing the student experience, providing guidance and advice and supporting the successful delivery of academic programmes.

Main Duties

• Investigations
• Facilitating thorough investigations and preparing detailed reports in collaboration with the relevant Investigating Officer.
• Compiling, checking and indexing the case files for each case to ensure they are thorough and include the allegation of concern, any witness information or other evidence and the student’s initial response.
• Hearings and Appeals
• Providing proactive, professional and expert support and advice for Fitness to Practice Hearings by using your detailed knowledge of procedures, case history and licensing body guidance to support the decisions made by Case Presenters, Senior Academics and Committees in relation to appeals and Fitness to Practise outcomes.
• Managing the interview process for witnesses and students under investigation for Fitness to Practise Hearings; preparing accurate statements for agreement; briefing witnesses and students under investigation so that they are prepared for the hearing; ensuring outcomes of the hearings are actioned and followed through; providing professional support and advice in managing appeals, in collaboration with academic and professional services colleagues; recording and monitoring the progress of all appeals within the College, reporting on progress to the Head of Operations (Student Experience and Support).
• Maintaining an accurate record of all cases, providing management information to the University and the relevant Professional and Statutory Regulatory Body (PSRB) as required.
• Ensuring that cases which require suspension of study on health or conduct-related groups are managed, progressed and reviewed with due regard to relevant legislation and institutional risk but also with sensitivity.
• Acting as Secretary to College and University Misconduct and Fitness to Practise Committees, writing complete and accurate notes, and ensuring all required follow up letters are produced, to provide a comprehensive official record.
• Quality Assurance and Training
• Devising appropriate, efficient, and effective quality assurance mechanisms which will meet both University and PSRB standards.
• Developing training materials and running regular training sessions and briefings for academic and clinical colleagues who are engaged in Fitness to Practise activities.
• Reviewing current procedures, guidance, and template documentation to ensure they are fit for purpose and reflect changes in regulations and best practice.
• General
• Promotes equality and values diversity acting as a role model and fostering an inclusive working culture.

Required Knowledge, Skills, Qualifications, Experience

• Educated to Degree level (or equivalent qualifications) plus relevant practical experience.
• Ability to review and understand multiple regulatory frameworks, regulations and policies and implement complex procedures and guidance related to these.
• Excellent organisational, communication and relationship building skills with the ability to deal confidently and professionally in providing accurate advice and guidance to a range of stakeholders including Clinical Academics, students, senior managers, academic staff and staff at all levels of the organisation and externally with key stakeholders in the NHS and professional bodies.
• Highly developed written communication skills, including the ability to draft succinct, sensitive and accurate guidance, reports and correspondence for a variety of internal and external audiences.
• Ability to negotiate and influence the direction of the service.
• Experience in working in a compliance-based organisation.
• Experience of sourcing, analysing and reporting on management data.
• Able to show a conceptual and analytical approach to problems.
• Ability to maintain confidentiality in all areas of work.
• Knowledge of the protected characteristics of the Equality Act 2010, and how to actively ensure in day-to-day activity in own area that those with protected characteristics are treated equally and fairly.

The University is committed to safeguarding and we promote safe recruitment practice, therefore all associated pre-employment checks will be undertaken before any appointment is confirmed. Due to the nature of the work undertaken in this role all successful applicants will be subject to a satisfactory Occupational Health clearance prior to appointment.

Informal enquiries to Sue Geraghty, email s.e.geraghty@bham.ac.uk

We believe there is no such thing as a 'typical' member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas, innovation and debate at the heart of University life.