Campaign Data Assistant - Development and Alumni Relations Office - 107448 - Grade 4 in Birmingham

Development and Alumni Relations Office

Location: University of Birmingham, Edgbaston, Birmingham UK

Full time starting salary is normally in the range £27,546 to £29,171, with potential progression once in post to £32,595

Grade: 4

Full Time, Permanent

Closing date: 1st June 2026

Our offer to you

People are at the heart of what we are and do. The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.

We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.

Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.

The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.

Background

The University of Birmingham is a global institution working within a diverse and vibrant City, offering an inspiring education to our students, and undertaking critically important research. We are a place of open, critical thinking, and the creation, sharing and dissemination of knowledge. Professional Services put students at the heart of all they do and enable an exceptional educational experience. They provide outstanding support to our researchers and help the University to grow its influence regionally, nationally, and globally.

The Development and Alumni Relations Office (DARO) exists to support this academic and student community by engaging, inspiring, and celebrating alumni, individuals, and charitable funders who give their money, time, and networks to support the University’s strategic priorities. The Office, which is comprised of five teams, is focused on fundraising and volunteering from alumni, organisations and individuals who are passionate about changing lives, through funding various research projects, supporting student bursaries, mentoring students, and providing internships, as well as providing a versatile programme of engagement opportunities for our global alumni community.

Role Summary

Located within the DARO Data and Insight team, the Data Team has the full responsibility for the upkeep, maintenance, and development of Blackbaud CRM (DARO’s principal CRM system for our supporters); the collation of large datasets to support complex data analysis; oversight of data quality and integrity; and the monitoring and management of the main alumni email inbox. The provision of accurate data via Blackbaud CRM (BBCRM), and timely logging and acknowledgment of alumni and supporter communications, are essential services for the relationship management of the University’s core alumni and supporter base. Each member of the Data Team plays a key role in delivering this remit.

Campaign Data Assistants are responsible for data entry and data validation activity in support of our fundraising and volunteering campaign’s goals. The post holder will be the first point of contact for all alumni and supporter enquiries, maintain the integrity of the alumni database, and support training of DARO colleagues.

Main Duties

• Acting as the first point of contact for record management enquiries from alumni and supporters via email, telephone, mail, and occasionally in person, responding promptly and delivering an excellent level of customer service.
• Verifying, validating and maintaining the integrity of data currently held by DARO through running internal data cleaning protocols.
• Supporting the wider Data team in the implementation of new systems, or changes to IT infrastructure, as required.
• Being part of a team that is responsible for providing technical support for BBCRM users across the Development and Alumni Relations Office.
• Responsibility for upholding the principles of the Data Protection Act and all relevant ICO guidance.
• Researching, acquiring and accurately inputting data into the database from a range of sources.
• Participation in inter-departmental project and working groups around Graduations, Celebrations, Data Migrations etc.
• Supporting equality and valuing diversity, moderating own behaviour to avoid unfair discriminatory impact or bias on others.

Required Knowledge, Skills, Qualifications, Experience

• GCSEs to a minimum of grade C/4 in English and Mathematics grade C/4 minimum (or equivalent level 2 qualification).
• Must demonstrate a critical and intelligent attention to detail including high standards of accuracy.
• Ability to work both as part of a team and independently and prioritise own workload with minimum supervision.
• Excellent IT skills, including competence with all aspects of MS Office and ideally the BBCRM database or similar CRM databases.
• Good communication and an excellent telephone manner.
• Able to interact effectively with alumni and supporters of the University, and colleagues within DARO and the wider University.
• Evidence of demonstrating a high level of discretion when dealing with information of a confidential nature.
• A strong sense of professional integrity and the ability to remain positive, adaptable and flexible when dealing with change and uncertainty.
• A good understanding of the UK HE sector.

Informal enquiries to Tom Reaney, email: t.reaney@bham.ac.uk