Apprentice Immigration Compliance Administrator – Human Resources – 107522AP – Apprentice Grade 4 in Birmingham

Position Details:

• Location: University of Birmingham, Edgbaston, Birmingham UK
• Full time starting salary £22,037 per annum rising to £27,546 after 12 months service.
• Apprentice Grade 4
• Full Time / Fixed Term for 18 Months
• Apprenticeship Standard: Business Administration Level 3
• Training Provider: HIT Training
• Closing date: 9 June 2026 - please upload a CV with your application.

Eligibility: The training delivered in apprenticeships is funded through the apprenticeship levy which is subject to Department for Education funding rules for apprenticeships. When reviewing applications the University and the training provider will be checking candidates meet this eligibility criteria. Further information is available on our webpage. You have normally been a resident in the UK for the last 3 years. For exemptions please refer to the government funding rules for apprenticeships.

Our offer to you: People are at the heart of what we are and do. The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.

We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.

We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.

Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.

The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.

Apprenticeship context: The Central Staff Hub brings together HR Operations, Recruitment, Immigration Compliance, Payroll, and Pensions into one cohesive service. By aligning these key teams, the Hub creates a streamlined, joined-up approach that makes processes simpler, more efficient, and easier to navigate for both staff and managers.

The Immigration Team provides clear, practical advice and guidance to prospective recruits, current employees, and line managers. They help navigate the complexities of employing international staff, offering expert support on visa requirements and ensuring compliance with immigration regulations—making the journey smoother for everyone involved.

Apprenticeship summary: To learn to provide proactive administrative support in the Central Staff Hub, working as part of a team or on own initiative. You will have the ability to manage your work without needing to refer to others for most of your time. You will learn to carry out the administrative aspects of the University’s immigration processes for staff. This will include supporting the provision of advice to the University community in managing compliance with sponsor duties, supporting the development of systems and processes to enhance compliance and ensuring that appropriate documentation is obtained and effectively retained.

You will be able to develop a wide range of skills, both technical and administrative, and may also have the opportunity to lead on specific tasks within a team. During this apprenticeship you will learn the following duties:

• Act as a first point of contact to provide accurate and timely information and advice to internal and external customers and stakeholders on University processes and procedures relating to immigration compliance for staff, answering queries promptly, providing guidance, documentation and resolving queries from initial contact to resolution.
• Ensure that right to work checks are carried out and appropriate action taken within UKVI timeframes and guidelines.
• Regularly communicate relevant information to colleagues and external contacts.
• Provide administrative support for diary or event planning.
• Process data (which may be financial, HR, student-related or other), monitoring accuracy, inline with immigration policy, chasing up missing information, and escalating any issues as appropriate.
• Carry out finance reconciliation process for UKVI sponsorship costs and ensure monthly RBS payment card deadlines are met.
• Use a variety of complex University systems and processes to research, manipulate, analyse and interpret sets of data, and produce routine reports.
• Maintain working relationship with key stakeholders, fielding queries, receiving and dealing with any disputes or complaints and resolving promptly.
• Offer advice and support to others on staff immigration matters.
• Review processes and tasks and proactively offer suggestions for improvement and sharing best practice as appropriate.
• As required, provide a professional secretarial service to relevant committees and meetings.
• Treat everyone with dignity and respect in line with current equality legislation.

You will be expected to engage fully with the University of Birmingham apprenticeship scheme, attending mandatory group days and contributing to the successful promotion of the scheme by representing your department in a positive manner.

This apprenticeship would suit someone looking to develop a career in business administration. The role will require someone who can organise their own time and complete the tasks required of them. We are looking for someone who is keen to learn and enjoys providing excellent customer service.

Required Knowledge, Skills, Qualifications, Experience:

• A good standard of literacy and numeracy as evidenced by GCSE Maths and English (or equivalent) grade 4 or above or equivalent level 2 qualification.
• Experience of Microsoft packages and able to learn new IT systems.
• Accuracy and attention to detail is essential.
• An ability to organise your own workload is required.
• Ability to work on your own initiative.
• Ability to proactively contribute to improving processes and for proposing new ways of working.
• Excellent communication skills, with the ability to communicate clearly and effectively with others.
• Well organised with the ability to prioritise work proactively, independently and as part of a team.
• A good understanding of how to deliver excellent customer service.
• The ability to cope with change in a fast moving, dynamic environment where change is often required immediately.
• Understands the importance of equality and diversity in the workplace.
• Ability to identify and respond to equality and diversity issues in line with relevant university policies and procedures relating to equality and diversity.

Career Pathway: On completion of this apprenticeship, you may be able to progress into one of the following roles:

• Immigration Compliance Administrator
• Administrator

For enquiries please email: apprenticeships@contacts.bham.ac.uk

We believe there is no such thing as a 'typical' member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas, innovation and debate at the heart of University life. We are committed to proactively addressing the barriers experienced by some groups in our community and are proud to hold Athena SWAN, Race Equality Charter and Disability Confident accreditations. We have an Equality Diversity and Inclusion Centre that focuses on continuously improving the University as a fair and inclusive place to work where everyone has the opportunity to succeed. We are also committed to sustainability, which is a key part of our strategy.