Administrator - Department of Immunology and Immunotherapy - 32574 - Grade 4 in Birmingham

Department of Inflammation and Ageing, School of Infection, Inflammation and Immunology, College of Medicine and Health

Location: University of Birmingham, Edgbaston, Birmingham UK

Full time starting salary is normally in the range £27,546 to £29,171, with potential progression once in post to £32,595

Grade: 4

Part Time (28 hours per week)

Permanent

Closing date: 26th May 2026

Our offer to you:

• People are at the heart of what we are and do.
• The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university.
• We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.
• We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential.
• Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements.
• You will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme.

Role Summary:

To provide proactive administrative support in the relevant department, working as part of a team or on own initiative. You will have the ability to manage your work without needing to refer to others for most of your time. Administrators may work in any area of the University; with large groupings in HR, Finance, and School/College Hubs. You will be able to develop a wide range of skills, both technical and administrative, and may also have the opportunity to lead on specific tasks within a team.

Main Duties:

• Act as a point of contact to provide accurate and timely information and advice to internal and external customers and stakeholders on University processes and procedures.
• Regularly communicate relevant information to students, staff and external contacts.
• Provide administrative support for diary or event planning.
• Process data, monitoring accuracy, chasing up missing information, and escalating any issues as appropriate.
• Use a variety of complex University systems and processes to research, manipulate, analyse and interpret sets of data, and produce routine reports.
• Maintain working relationship with key stakeholders, fielding queries, receiving and dealing with any disputes or complaints and resolving promptly.
• Review processes and tasks and proactively offer suggestions for improvement and sharing best practice as appropriate.
• Provide a professional secretarial service to relevant committees and meetings as required.
• Support equality and values diversity, moderating own behaviour to avoid unfair discriminatory impact or bias on others.

Required Knowledge, Skills, Qualifications, Experience:

• Evidence of the skills and ability to undertake the role.
• GCSEs to a minimum of grade C/4 in English and Mathematics grade C minimum (or equivalent level 2 qualification).
• Good IT skills with working knowledge of standard Microsoft Office software.
• Ability to take responsibility for specific tasks, carrying out duties without needing to refer to others.
• Excellent communication skills, with the ability to communicate clearly and effectively with others.
• Well organised with the ability to prioritise work proactively, independently and as part of a team.
• A good understanding of how to deliver excellent customer service.
• Experience of using and maintaining complex work systems e.g. student databases/finance record systems/HR systems or equivalent.
• Experience of supporting committees in a secretarial capacity.
• An understanding of the importance of equality and diversity in the workplace.

Dimensions:

You will not be required to line manage anyone in this role or manage a budget.

Planning and organising:

You will be required to manage and prioritise a varied workload to deliver within required time frames.

Problem solving and decision making:

You will be working under the direction of a senior manager, but with the autonomy to deliver the outputs required.

Internal and external relationships:

This role will be liaising with internal colleagues and stakeholders, and external stakeholders as well with an expectation on maintaining good working relationships with all.