At a Glance
- Tasks: Lead daily operations and enhance patient services in a friendly healthcare team.
- Company: Join a well-organised practice dedicated to patient care in Eastern Vale.
- Benefits: Competitive salary, supportive team environment, and opportunities for professional growth.
- Other info: Exciting opportunity with a motivated team serving 9,500 patients.
- Why this job: Make a real difference in healthcare while developing your leadership skills.
- Qualifications: Experience in operations management and a passion for improving patient care.
The predicted salary is between 46300 - 52800 £ per year.
Location: Redland Surgery, Redlands Road
Postcode: CF64 3WX
Due to the semi-retirement of our practice manager, we are looking to restructure our current management team to include an operations manager. The successful candidate would be joining a very motivated and friendly team, providing care to approximately 9500 patients in the Eastern Vale cluster.
The Role
The Operations Manager will play a key leadership role within the practice, ensuring that operational processes run smoothly and that the practice meets its clinical, financial, and contractual objectives.
Working closely with the GP Partners, Practice Business Manager, and clinical teams, you will be responsible for driving operational excellence, supporting staff, and improving patient services.
Key Responsibilities
- Manage the day-to-day operations of the practice.
- Lead and support administrative and reception teams.
- Develop and implement efficient systems and processes.
- Monitor performance against key targets and contracts.
- Support workforce planning, recruitment, and staff development.
- Ensure compliance with NHS regulations, policies, and governance requirements.
- Oversee patient access, appointment systems, and service delivery.
- Manage complaints and contribute to patient experience improvements.
- Support financial planning, budgeting, and resource management.
- Lead quality improvement and change management initiatives.
Who we are
We are a very enthusiastic and well-managed and organised practice, established within the Eastern Vale Cluster (EVC) of Cardiff & Vale University Health Board. Currently we have a list size of circa 9,500.
Closing dates for application is 31st July 2026
A warm welcome awaits you at Redlands Surgery. Informal discussions and requests for further information are welcomed by contacting the Practice Business Manager Carl Lloyd on 02920 713950 carl.lloyd2@wales.nhs.uk or the senior partner Fran Ferner on fran.ferner@wales.nhs.uk
Contact Details:
The University Hospital Of Wales In Cardiff Recruitment Team
