Medical Receptionist in Huddersfield

At The University Health Centre we are dedicated to providing the highest standard of care, with approximately 14,000 patients. We are looking for an experienced receptionist to join our forward-thinking team. We are a large mainly student-based practice and have a variety of staff working here including GP's, ACP's, Nurses, Physio's & Pharmacists. We are also a training practice for GP registrars and medical students. We are part of the Tolson Primary Care Network and work together to provide a full range of enhanced services.

Main duties and responsibilities:

• Provide efficient administrative support services to all members of the practice team.
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job Responsibilities:

• Be familiar with the Practice computer system and be able to input data as required.
• Have working knowledge of the Practice telephone system and handle incoming and outgoing telephone calls in a polite and efficient manner.
• Ensure all messages are passed to the appropriate team member, and colleagues made aware of any action required.
• Registrations of new patients (have knowledge of practice area).
• Process patients' change of address in computer and medical records (have knowledge of practice area).
• Process appointment requests for today and future appointments from patients by telephone/triage and in person.

About us:

Operating from a modern purpose-built site in Huddersfield, we have the capacity to offer a wide range of services alongside other NHS services providers, including on-the-day consultations, telephone and face-to-face consultations, social prescribing, advanced nurse practitioners, and clinical pharmacists, to name but a few! We have a list size of approximately 14,000 patients and use Emis Web, Ardens, AccuRX and E-consult. This is an excellent opportunity for the right person to join a forward-thinking practice that embraces innovation to ensure we provide the best care to our patients.

Benefits:

• A good work-life balance.
• Opportunities for training and further professional development.
• Practical working hours.
• Competitive pay and NHS Pension scheme.

General Responsibilities:

• Be familiar with the Practice computer system and be able to input data as required.
• Have working knowledge of the Practice telephone system and handle incoming and outgoing telephone calls in a polite and efficient manner.
• Ensure all messages are passed to the appropriate team member, and colleagues made aware of any action required.

Administration:

• Have a thorough knowledge of all Practice policies and procedures.
• Ensure that all administrative work is carried out in a timely and competent manner.
• Photocopying, shredding, laminating and other administrative duties as required.
• Pulling/filing medical records.
• Carry out data input, ensuring that the recording of all relevant information into the patients' electronic medical record is accurate and concise.
• Create patient correspondence as appropriate from pre-defined templates.
• Summarising medical notes/records.

Reception:

• Provide an effective and efficient reception service, being able to cover all reception positions as necessary.
• Keep reception and patient areas tidy at all times.
• Process repeat prescription requests in accordance with practice guidelines.
• Handover to incoming staff patient information on any issues not yet completed.
• Registrations of new patients (have knowledge of practice area).
• Process patients' change of address in computer and medical records (have knowledge of practice area).
• Process appointment requests for today and future appointments from patients by telephone/triage and in person.

Person Specification:

• Experience of working in a GP surgery.
• Experience of working in primary care & using Emis web clinical system.
• Qualifications: Experience of working in a busy office environment.
• Knowledge of using Emis Web clinical system.

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.