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- Tasks: Assist in managing rent and service charge information for residents.
- Company: Join a supportive team dedicated to providing excellent money advice.
- Benefits: Gain valuable experience in a professional environment with growth opportunities.
- Why this job: Make a difference in people's lives while developing your customer service skills.
- Qualifications: Strong communication, numerical skills, and ability to thrive in busy settings.
- Other info: Flexible working hours and a chance to contribute to community welfare.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for an Income Assistant to join our Income and Money Advice team, providing an efficient, high quality and professional service for our residents. This role will involve preparing and processing rent and service charge information, managing all rent receipts processing, and making sure data is maintained appropriately and on time.
We’re looking for an excellent communicator with exceptional customer service and numerical skills, and someone who can thrive in a busy and challenging environment.
If you require these documents in an alternative format, such as large print or a white or coloured background, please contact our Communications team.
To apply, please send a copy of your CV and cover letter to jobs@unitedwelsh.com. In the cover letter, please outline why you believe you would be successful in this role based on your experience and on the essential/desirable criteria in the job description, in no more than 1,000 words.
In addition to your CV and cover letter, please also complete our online Equality, Diversity and Declaration of Interest form which can be found on our website. If you do not complete all parts of this process, you will be at risk of your application not being progressed further.
We reserve the right to close this role early if we receive a high volume of suitable applications. Within your CV, please provide the names, positions, organisations and contact details for two referees, one of whom should be your current or most recent employer. We will not approach these referees prior to the shortlist stage, and we will seek your permission first. However, references will be sought as part of our pre-employment checks for the successful candidate.
We would be grateful if you could submit the Equality Diversity and Declaration of Interest form with your application. The information you provide will be used for monitoring purposes only and will be kept separate from your application.
Please ensure your CV and other documents are emailed as a Word or PDF file, as unfortunately, we are currently unable to accept applications in any other formats at the moment.
Requirements within the essential criteria of the Personal Requirements will be used for shortlisting purposes. However, all the criteria will be considered in the process of making an appointment.
Please send any applications to jobs@unitedwelsh.com or deliver them to: FAO The People Team, United Welsh, Y Borth, 13 Beddau Way, Caerphilly, CF83 2AX. Our main office is open between 9am and 5pm, Monday to Friday.
Income Assistant employer: The United Welsh Group
Contact Detail:
The United Welsh Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Assistant
✨Tip Number 1
Make sure you know the ins and outs of the Income Assistant role. Brush up on your numerical skills and customer service techniques, as these will be key in your interviews. We want to see that you can handle the busy environment with ease!
✨Tip Number 2
Practice your communication skills! Whether it's answering common interview questions or discussing your experience, being clear and confident is crucial. We recommend doing mock interviews with friends or family to get comfortable.
✨Tip Number 3
Don’t forget to highlight your relevant experience in your cover letter! We want to see how your past roles have prepared you for this position. Tailor your application to show why you’re the perfect fit for our Income and Money Advice team.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re proactive and really interested in joining our team. Let’s get you that Income Assistant role!
We think you need these skills to ace Income Assistant
Some tips for your application 🫡
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Make sure to highlight why you’re the perfect fit for the Income Assistant role. Use specific examples from your experience that align with the essential and desirable criteria mentioned in the job description.
Tailor Your CV: Don’t just send a generic CV! Tailor it to showcase your customer service and numerical skills, as these are key for this role. Highlight any relevant experience that demonstrates your ability to thrive in a busy environment.
Follow Application Instructions: Make sure you follow all the application instructions carefully. This includes sending your documents in the right format (Word or PDF) and completing the Equality, Diversity and Declaration of Interest form. Missing any part could risk your application!
Proofread Before Sending: Before hitting send, give your application a good proofread. Check for any typos or errors, as these can make a bad impression. A polished application shows attention to detail, which is crucial for the Income Assistant role!
How to prepare for a job interview at The United Welsh Group
✨Know Your Numbers
As an Income Assistant, you'll be dealing with rent and service charge information, so brush up on your numerical skills. Be prepared to discuss how you've handled financial data in the past and any relevant software you’ve used. This will show that you’re not just a good communicator but also someone who can manage numbers effectively.
✨Showcase Your Customer Service Skills
This role requires exceptional customer service, so think of examples where you've gone above and beyond for a customer. During the interview, share specific stories that highlight your ability to communicate clearly and resolve issues efficiently. This will demonstrate that you understand the importance of providing a high-quality service.
✨Prepare for a Busy Environment
The job mentions thriving in a busy and challenging environment, so be ready to discuss how you handle pressure. Think of times when you successfully managed multiple tasks or tight deadlines. Sharing these experiences will help the interviewers see that you can keep calm and stay organised when things get hectic.
✨Tailor Your Cover Letter
Your cover letter is your chance to shine, so make sure it directly addresses the essential and desirable criteria mentioned in the job description. Highlight your relevant experience and explain why you believe you would excel in this role. A well-crafted cover letter can set you apart from other candidates, so don’t skip this step!
