At a Glance
- Tasks: Support applicants and members through the registration lifecycle with excellent customer service.
- Company: Leading professional body for psychotherapists and psychotherapeutic counsellors.
- Benefits: 25 days' leave, flexible working, pension contribution, and ongoing development opportunities.
- Other info: Join a diverse team and enjoy professional growth in a supportive environment.
- Why this job: Make a real impact while ensuring accurate records and enhancing member experiences.
- Qualifications: Strong communication skills and experience in administrative support or customer service.
The predicted salary is between 34200 - 41800 £ per year.
We are seeking an organised and customer-focused Registration Officer to support applicants and members throughout the registration lifecycle., As Registration Officer, you will support members, applicants and members of the public by responding to enquiries and administering key registration and membership processes.
You will play an important role in ensuring the register remains accurate, up to date and reflective of professional standards.
Working closely with colleagues across the organisation, you will help deliver an excellent member experience while contributing to the smooth running of registration and renewal activities.
Key responsibilities include
- Processing applications, renewals, membership updates and exits accurately and efficiently
- Maintaining accurate member and registration records
- Responding to enquiries by email, telephone and other channels
- Applying policies, procedures and guidance consistently and fairly
- Producing reports and supporting data quality activities
- Administering renewal reminders, certificates and lapsed memberships
- Identifying opportunities to improve processes and service delivery
- Supporting the delivery of a positive member experience across the registration lifecycle
You will enjoy working in a structured environment and be able to balance excellent customer service with the need to follow procedures accurately.
You will bring
- Experience providing high-quality administrative support in a professional, regulatory, service delivery or customer-focused environment
- Experience administering registration, accreditation, certification, renewal, enrolment or similar processes
- Strong communication and customer service skills
- The ability to manage competing priorities and take ownership of enquiries through to resolution
- Confidence interpreting and applying policies, procedures and guidance
- Strong attention to detail and a commitment to maintaining accurate records
- A proactive approach to learning, problem solving and continuous improvement
- Experience within a membership body, professional association, regulator, charity or similar organisation would be advantageous but is not essential.
The organisation is a leading professional body for psychotherapists and psychotherapeutic counsellors.
It represents training organisations and more than 8,000 individual therapists working privately, within the NHS and across the voluntary sector.
You will work alongside colleagues from diverse backgrounds and collaborate with teams across the organisation.
There will be opportunities for professional development and growth while working closely within a small team.
Benefits include 25 days' annual leave plus bank holidays, additional leave during the December office closure, an 8% employer pension contribution, flexible and hybrid working, ongoing learning and development, confidential wellbeing support and a cycle to work scheme.
- 25 days' annual leave plus bank holidays
- additional leave during the December office closure
- an 8% employer pension contribution
- flexible and hybrid working
- ongoing learning and development
- confidential wellbeing support
- a cycle to work scheme
The organisation is unable to provide visa sponsorship.
Other roles you may have experience of could include Registration Administrator, Membership Officer, Accreditation Officer, Certification Officer, Regulatory Administrator, Membership Administrator, Customer Services Officer or Professional Standards Administrator.
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Registration Officer employer: The United Kingdom Council for Psychotherapy
As a leading professional body for psychotherapists and psychotherapeutic counsellors, we pride ourselves on being an excellent employer that values collaboration, diversity, and employee growth. With a hybrid working model based in London, we offer a supportive work culture, competitive benefits including 25 days of annual leave, and opportunities for ongoing professional development, making it a rewarding place to build your career while contributing to the mental health sector.
Contact Details:
The United Kingdom Council for Psychotherapy Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Registration Officer
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We think you need these skills to ace Registration Officer
Some tips for your application 🫡
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How to prepare for a job interview at The United Kingdom Council for Psychotherapy
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