At a Glance
- Tasks: Support applicants and members throughout the registration lifecycle with excellent customer service.
- Company: Leading professional body for psychotherapists and psychotherapeutic counsellors.
- Benefits: £31,000 salary, 25 days leave, flexible working, and professional development opportunities.
- Other info: Join a diverse team and enjoy a structured environment with growth potential.
- Why this job: Make a real impact by ensuring accurate registration and enhancing member experiences.
- Qualifications: Strong communication skills and experience in administrative support or customer service.
We are seeking an organised and customer-focused Registration Officer to support applicants and members throughout the registration lifecycle.
Salary: £31,000 per year
Location: Hybrid working, home and London office, with monthly office attendance
Hours: Full time, 35 hours per week, 9.00am to 5.00pm, Monday to Friday
Contract: Permanent
Closing date: 24 August 2026 at 5.00pm (we reserve the right to close the role early should a suitable candidate be found)
Interviews: Online interviews during the week commencing 24 August, followed by in-person interviews during the week commencing 31 August
About the role
As Registration Officer, you will support members, applicants and members of the public by responding to enquiries and administering key registration and membership processes. You will play an important role in ensuring the register remains accurate, up to date and reflective of professional standards.
Working closely with colleagues across the organisation, you will help deliver an excellent member experience while contributing to the smooth running of registration and renewal activities.
Key responsibilities include:
- Processing applications, renewals, membership updates and exits accurately and efficiently
- Maintaining accurate member and registration records
- Responding to enquiries by email, telephone and other channels
- Applying policies, procedures and guidance consistently and fairly
- Producing reports and supporting data quality activities
- Administering renewal reminders, certificates and lapsed memberships
- Identifying opportunities to improve processes and service delivery
- Supporting the delivery of a positive member experience across the registration lifecycle
About you
You will enjoy working in a structured environment and be able to balance excellent customer service with the need to follow procedures accurately.
You will bring:
- Experience providing high-quality administrative support in a professional, regulatory, service delivery or customer-focused environment
- Experience administering registration, accreditation, certification, renewal, enrolment or similar processes
- Strong communication and customer service skills
- The ability to manage competing priorities and take ownership of enquiries through to resolution
- Confidence interpreting and applying policies, procedures and guidance
- Strong attention to detail and a commitment to maintaining accurate records
- A proactive approach to learning, problem solving and continuous improvement
Experience within a membership body, professional association, regulator, charity or similar organisation would be advantageous but is not essential.
About the organisation
The organisation is a leading professional body for psychotherapists and psychotherapeutic counsellors. It represents training organisations and more than 8,000 individual therapists working privately, within the NHS and across the voluntary sector.
You will work alongside colleagues from diverse backgrounds and collaborate with teams across the organisation. There will be opportunities for professional development and growth while working closely within a small team.
Benefits include 25 days’ annual leave plus bank holidays, additional leave during the December office closure, an 8% employer pension contribution, flexible and hybrid working, ongoing learning and development, confidential wellbeing support and a cycle to work scheme.
Applications should include a CV and cover letter. The organisation is unable to provide visa sponsorship.
Other roles you may have experience of could include Registration Administrator, Membership Officer, Accreditation Officer, Certification Officer, Regulatory Administrator, Membership Administrator, Customer Services Officer or Professional Standards Administrator.
Registration Officer in London employer: The United Kingdom Council for Psychotherapy
As a leading professional body for psychotherapists and psychotherapeutic counsellors, we pride ourselves on being an excellent employer that values collaboration, diversity, and employee growth. With a hybrid working model based in London, we offer a supportive work culture, competitive benefits including 25 days of annual leave, and opportunities for ongoing professional development, making it a rewarding place to build your career while contributing to the mental health sector.
Contact Details:
The United Kingdom Council for Psychotherapy Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Registration Officer in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The United Kingdom Council for Psychotherapy. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The United Kingdom Council for Psychotherapy before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Registration Officer in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The United Kingdom Council for Psychotherapy:Your cover letter is your chance to shine! Tell us why you want to work at The United Kingdom Council for Psychotherapy specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The United Kingdom Council for Psychotherapy!
How to prepare for a job interview at The United Kingdom Council for Psychotherapy
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
