At a Glance
- Tasks: Provide 1st and 2nd line IT support, troubleshoot issues, and assist with installations.
- Company: Join a reputable tech company focused on exceptional customer service.
- Benefits: Enjoy 24 days annual leave, professional development, and a supportive work environment.
- Other info: Dynamic role with opportunities for growth and learning in a collaborative team.
- Why this job: Make a real difference by helping clients solve their IT challenges every day.
- Qualifications: 2 years of IT support experience and strong communication skills required.
The predicted salary is between 31500 - 38500 £ per year.
The Unite Group are recruiting for an IT Technician, ideally with an MSP background, to join our highly reputable company. As an IT Technician you will handle 1st line/2nd line support requests that come in from our clients, both via the support telephone line and our ticketing system. Our service desk engineering team are the first point of contact for our clients and are crucial in ensuring we provide exceptional customer service.
The successful candidate will be responsible for providing technical support and maintenance to all clients' IT assets and systems. Alongside remote support, the role involves visiting customer sites to assist with installations, including VoIP phone systems, as well as advanced troubleshooting and project work, such as hardware rollouts, upgrades, and migrations. A key part of the role is to ensure that we deliver exceptional customer support at all times, whilst ensuring fault resolution in line with our clients' SLA obligations.
The role requires the candidate to be able to deliver excellent customer service, both written and oral and whether remote or face to face, throughout an IT support issue lifecycle from reporting to resolution. The successful candidate must have the ability to act both independently and as part of a team, and be able to manage their own time and workload to handle multiple IT support requests at the same time.
Experience and skills required
- At least 2 years experience working in a similar role.
- Excellent fault finding and troubleshooting skills.
- Work independently and as part of a team with the ability to calmly interact with customers and escalate technical support issues to senior team members when required.
- Excellent communication skills (written and oral).
- Detail focused and able to maintain accurate ticket notes and documentation.
- A strong customer support focus.
- Good and demonstrated knowledge of various Microsoft products and services (MS365, Server OS, Desktop OS).
- Good understanding of VoIP telephony.
- Good understanding of WAN/LAN troubleshooting and VLANs.
- Highly motivated to learn new skills to support our wide range of customer business & IT systems.
- Clean & Valid UK Driving License (required).
Desirable Skills
- Experience working for an MSP.
- Related Academic Studies.
- MCSA Desktop.
- MTA – Desktop, Cloud, Server, Networks and/or security.
- MCSA Server.
- Certifications in ITIL, CompTIA, Cisco, or other relevant field.
Company Benefits
- 24 days annual leave plus Bank Holidays.
- After 2 years service annual leave increases by 1 day per year up to 28 days.
- Opportunities for professional development.
IT Technician employer: The Unite Group Careers
The Unite Group Careers is an attractive employer due to its focus on professional growth and a supportive work culture. Employees have the opportunity to engage in diverse projects and develop their skills in a dynamic environment. The company's commitment to exceptional customer service further enhances the work experience.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what The Unite Group Careers values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges The Unite Group Careers might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at The Unite Group Careers!
✨Direct Apply to The Unite Group Careers
Let's not forget to apply directly through the The Unite Group Careers website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at The Unite Group Careers.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at The Unite Group Careers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at The Unite Group Careers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
