At a Glance
- Tasks: Deliver exceptional food and beverage service, ensuring memorable dining experiences for guests.
- Company: Join the luxurious Unbound Great Scotland Yard Hotel in the heart of London.
- Benefits: Enjoy 12 complimentary nights at Hyatt hotels, discounted stays, and free meals on duty.
- Other info: Opportunities for continuous learning and clear career progression within a global company.
- Why this job: Be part of a dynamic team in a historic hotel, making a real impact on guest experiences.
- Qualifications: Passion for hospitality, excellent communication skills, and a proactive attitude are essential.
The predicted salary is between 22000 - 26000 £ per year.
Organization - Unbound Great Scotland Yard London
Great Scotland Yard Hotel, part of The Unbound Collection by Hyatt, is a luxury hotel steeped in history, located just moments from Covent Garden and around the corner from Trafalgar Square in the heart of Westminster.
The hotel features 151 guestrooms and suites and blends historic character with contemporary design.
Dining and bar experiences include Ekstedt at The Yard, a Scandinavian inspired restaurant celebrating open fire cooking, creative cocktails at the 40 Elephants Bar, an extensive whisky selection at Sibin, and Afternoon Tea in The Parlour.
Colleagues work in a distinctive and characterful environment delivering thoughtful and memorable service to guests exploring the culture, history and landmarks of central London.
Duties and responsibilities related to the Waiter / Waitress role
- Deliver exceptional, personalised food and beverage service to all guests, ensuring a memorable dining experience.
- Demonstrate strong knowledge of menus, ingredients, and beverages to confidently guide guests and make recommendations.
- Proactively identify opportunities to upsell and maximise revenue while enhancing the guest experience.
- Monitor guest satisfaction throughout service, responding promptly to requests and resolving any concerns effectively.
- Maintain high standards of cleanliness, presentation, and organisation within the restaurant and service areas.
- Work collaboratively with the wider team to ensure smooth daily operations and excellent service delivery.
- Provide accurate information about hotel services, dining options, and facilities to enhance the overall guest stay.
About You
We are looking for a passionate and service-driven individual with a genuine love for hospitality.
Previous experience in a similar role within a restaurant or hotel environment is advantageous.
You will have excellent communication skills, a proactive attitude, and the ability to remain calm under pressure while delivering outstanding guest experiences.
A strong team spirit, attention to detail, and commitment to high standards are essential.
Benefits you will enjoy as a Waiter / Waitress
- 12 complimentary nights a year across Hyatt Hotels worldwide
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free meals on duty in our colleague restaurant
- Headspace membership and access to our Employee Assistance Programme
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
- Continuous learning and development opportunities with clear career progression pathways across Hyatt Hotels worldwide
At Hyatt, our purpose is to care for people so they can be their best.
Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow.
With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune’s 100 Best Companies to Work For.
At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.
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Waiter/Waitress employer: The Unbound Collection by Hyatt
The Unbound Collection by Hyatt offers an exceptional work environment for culinary professionals, with a vibrant atmosphere in the heart of London. Employees enjoy generous benefits such as complimentary hotel nights and discounted stays, alongside ample opportunities for continuous learning and development, making it an ideal place for those seeking to grow their careers in luxury hospitality.
Contact Details:
The Unbound Collection by Hyatt Recruitment Team
