At a Glance
- Tasks: Supervise front office team, manage check-ins, and ensure exceptional guest experiences.
- Company: Join the historic Great Scotland Yard Hotel, part of Hyatt's Unbound Collection.
- Benefits: Enjoy 12 free hotel nights, discounts for family, and free meals on duty.
- Other info: Opportunities for career growth within a global hospitality leader.
- Why this job: Be part of a dynamic team in a luxury setting, making memorable moments for guests.
- Qualifications: Previous front office experience preferred; strong communication and organisational skills required.
The predicted salary is between 28103 - 34348 £ per year.
Organization- Unbound Great Scotland Yard London
Salary: £28,119 + Service Charge (up to £600 per month)
About Great Scotland Yard Hotel
Great Scotland Yard Hotel, part of The Unbound Collection by Hyatt, is a luxury hotel steeped in history, located just moments from Covent Garden and around the corner from Trafalgar Square in the heart of Westminster. The hotel features 151 guestrooms and suites and blends historic character with contemporary design. Dining and bar experiences include Ekstedt at The Yard, a Scandinavian inspired restaurant celebrating open fire cooking, creative cocktails at the 40 Elephants Bar, an extensive whisky selection at Sibin, and Afternoon Tea in The Parlour. Colleagues work in a distinctive and characterful environment delivering thoughtful and memorable service to guests exploring the culture, history and landmarks of central London.
Duties and responsibilities related to the Front Office Supervisor role:
- Supervising front office colleagues, including scheduling shifts, delegating tasks, and managing performance.
- Overseeing the check-in and check-out processes to ensure accuracy and efficiency, including managing room assignments and handling payments.
- Assisting with the coordination of guest services for events and special occasions, ensuring all guest needs are met.
- Ensuring that all guests receive a warm and professional welcome and handling guest inquiries and requests efficiently.
- Providing ongoing training and support to front office colleagues, ensuring they are knowledgeable about hotel services, policies, and procedures.
About You:
Previous experience in a front office role within the premium hotel segment is preferred, with previous supervisory or team leader experience being highly advantageous. You bring strong communication and organisational skills with a guest-focused approach. Familiarity with hotel management software is an advantage but not essential, and you are confident using standard computer applications.
Benefits you will enjoy as a Front Office Supervisor:
- 12 complimentary nights a year across Hyatt Hotels worldwide
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
- Free meals on duty
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
- Business attire laundered complimentary
- Headspace membership and access to our Employee Assistance Programme
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
At Hyatt, our purpose is to care for people so they can be their best. Guided by our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing, we create an environment where colleagues feel supported and empowered to grow. With more than 1,450 hotels and all-inclusive resorts across over 80 countries, Hyatt offers opportunities to build your career within a global hospitality company featured in Fortune’s 100 Best Companies to Work For. At Hyatt, we open doors and turn jobs into careers. Here, individuality is celebrated, people are supported to thrive, and everyone is empowered to make a meaningful impact.
Front Office Supervisor employer: The Unbound Collection by Hyatt
The Unbound Collection by Hyatt offers an exceptional work environment for culinary professionals, with a vibrant atmosphere in the heart of London. Employees enjoy generous benefits such as complimentary hotel nights and discounted stays, alongside ample opportunities for continuous learning and development, making it an ideal place for those seeking to grow their careers in luxury hospitality.
Contact Details:
The Unbound Collection by Hyatt Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Unbound Collection by Hyatt. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Unbound Collection by Hyatt
Don't be shy about reaching out to The Unbound Collection by Hyatt directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Unbound Collection by Hyatt and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Unbound Collection by Hyatt
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
